Jakprints, Cleveland OH

We had a great experience working with Jakprints to get belay & lead climbing certification cards printed for our new rock climbing gym in Ohio City. The cards look awesome, and our account manager Sara Lessman was amazing- definitely went above and beyond to make sure everything was seamless from start to finish. Thank you!

Flabbergasted. What should've been five separate and simple orders turned into a cluster. Problem details listed below:

1.) I emailed the JakPrints team with order specifics for five separate sets of business cards–all details, shipping, and print files included. The email response asked me if I was going to provide the print files, even though I had already done so.

2.) A few emails later, after I had answered more questions regarding the orders, I was then directed to an order link to place all the orders myself, even though I had already gone through the back and forth of answering questions and providing all the correct info about the orders.

3.) After placing the orders, copy-pasting and sending the order numbers via email (why this was requested I'm not sure), being asked if I needed proofs before moving into production, I was then asked if I did not want to do separate shipping addresses for each set of orders. This shouldn't have been a question, since I already requested that in my initial email AND had gone in myself and done each order separately with their associated (separate) shipping addresses. To reiterate: these were completely separate orders.

4.) I then had to refer back to each order, take screenshots, and email them back to provide confirmation that I had, in fact, inputted the correct separate information and shipping addresses. I was then told it was a glitch and that the IT team would be looking into it. Was emailed back and told what the issue was (which wasn't even remotely correct).

5.) At this point, after 17 emails in this email thread, things seemed to be fine. However, today I was emailed and told that one of the shipping addresses was missing. Once again, I referred back to my linked order confirmation numbers, took a screenshot, and sent it back, repeating that all the information was there.

6.) In this final email, I also expressed that there were a number of different problems from start to present time which wasn't giving me much confidence for smooth future ordering with JakPrints. The response email didn't acknowledge anything that was said.

What a waste of time and how completely disappointing. I was trying to be understanding with the thought that "sh*t happens", but as a customer expressing that I'm not thrilled with the service, only to have it be completely ignored. All I have to say is: "wow. " Certainly won't be doing this again.

My experience with Jakprints has been nothing short of STELLAR! From my very first email interaction with them, I was blown away by how attentive, detail-oriented, and thorough they were.

I worked with Sarah Rogers throughout the process, and I really appreciate that she kept me up to date with every change and detail. She patiently walked me through and edited things MANY things as I weighed my options and made innumerable changes before we arrived at the final product.

The tshirts themselves are clean, detailed, sturdy, and have vibrant colors true to the source files. I couldn't recommend Jakprints enough, and I really look forward to continuing to work with them as I grow my art business!

Thank you guys for the best customer service experience ever!

cheers,
Belén Maluenda
Owner at Belu Malu LLC

Ordered custom labels for a home spray. Great overall experience - responsiveness, great print quality, good value! Highly recommend.

Another PROFESSIONAL printing job from Jakprints! I had two of my designs printed on 14pt.gloss postcards and they look FANTASTIC! Very easy to upload art, had a proof in a few days, and then delivered 2 days earlier than expected arrival. Highly recommend Jakprints in Cleveland.

Great print quality, quick service and reasonable pricing. I am very pleased with greeting cards printed by Jakprints!

Flyers and yard signs over the years.
Consistently excellent service and product quality. And it is ready on time. Pricing is great, no need to go any where else.

Ordered customized stickers for our company. Always receive a high quality product at affordable prices and quick turnaround times!

Jakprints is the BEST. Working with Linda on my big T-shirt order year after year is an absolute pleasure. Our latest order was just delivered, and as usual, everything was perfect. Thank you for always being awesome.