Jared, North Olmsted OH

I came in to purchase a promise ring for my girlfriend. Staff was friendly, and the process was smooth. During my visit the guy I was dealing with recommended a payment plan and to enroll in the Jared Gold Card. I specifically told him no. And that I wanted to pay for the ring up front. He went on to take specific information (phone number, address, dob, social). I thought it was regular procedure and part of the process. Come to find out a week later i receive a letter in the mail saying “thank you for enrolling with Jared credit card”. This man took my information and enrolled me in the credit card program without my consent. I’m very dissatisfied and disappointed. Hate for the rest of the staff to have to read this, because they were amazing. But that one particular gentleman is a fraud.

Had ring sized and dipped, looked better then it ever has. Friendly staff and that is why we continue to return to Jared.

I have to start with Tom and Hollie. We live in willoughby and our location was closed a few years ago making this the closest. We experienced some time consuming issues with repairs on my husbands ring. We contacted Jared of north Olmsted and Tom set an appointment to make some corrections that had been missed by home office. From the first time speaking with Tom and Hollie they both were genuinely sympathetic to our horrific ordeal. They both went above and beyond to ensure the remainder of our issues were addressed promptly and correctly. Their genuine kindness and concern over our experience helped us regain confidence in Jared. Hollie and Tom will always be our first choice in shopping with Jared.

Please for the love of God keep any and all receipts for anything purchased or service through this company. Mysteriously info keeps not appearing in the computer for extended warranties that were purchased and it's a nightmare trying to get it figured out and finally they find it and tell me it's my fault for not producing a receipt. They claim the computer loses things on a regular basis.

Very helpful, ensuring that our questions and concerns were answered prior to our final product selection.

I would not give any star, if it would allow. I purchased a stone for my wedding set and I wish I never did. They have had to work on it 3 times and its still not right. They gave me a cheap head they putter diamond in thats yellow instead of being dipped, its thick and takes away from my ring. Its not thin and nice that shows the diamond, it doesn't appear to be even gold. Sad that I let them ruin my wedding set

The experience was wonderful! Everyone was caring, friendly and knowledgeable. From the time we entered the door until the time we left was magical. The staff treated each other like family. Refreshing! "He went to Jared" and I have the most gorgeous Diamond ring to prove it!

Told us they could not resize my ring because it was not purchased from there- kind of odd because we called ahead and asked if they resized rings that are not purchased from there and they said yes. Oh well, it is what it is if that’s their policy. But it felt as if they belittled where we got the ring from (Brilliant Earth) and what type of diamond it is (lab-made). Seems like they accept rings on a case by case basis and it would have been helpful if they were able to ask us more info and told us no over the phone. Multiple employees there were condescending. One scolded me for cracking my knuckles and making my knuckles bigger lol. Just very off-putting and unprofessional. Hope this helps if someone got their ring from the same place and didn’t know that these large jewelry stores likely won’t work on them.

Very professional service had emergency fix, well done will be visiting again soon elite establishment thanks again

The sales person was awesome. Knowledgeable, courteous. Had a great experience there. That's where I do all my jewelry shopping.

This is an extremely clean store to shop at during the pandemic! They did a fantastic job with resizing my fiancé’s ring he inherited from his deceased grandfather. They made it look brand new and really did justice to his grandpa, and now he can wear his legacy! My engagement ring is also from here and we ordered my wedding band today! Amazing quality rings! I also love that it only takes two days to get sized, cleaned, and ordered. Also, Holly and Amy were very kind and helpful to us.

I did however take off two stars because we did have an encounter that was absolutely inappropriate and upsetting. The African American man, I believe he said his name was George, who only works the weekends, was very rude to us. I asked to see wedding bands within a certain price range and he said, “So let me ask you something, why would you ask me that? You’ll never find what you want for that price. ” I’m sorry, but I didn’t have $1300-$7000+ to shell on a simple wedding band during a pandemic, and yes sir, I asked you that because you aren’t the one paying for it. We wanted to see wedding bands under $500, and I said preferably with diamonds but we mainly just wanted to see our options - that’s it, no crazy requests, just wanted options. Instead, he continually showed rings out of our budget and specifically tried to sell us a ring over $1300 and offered to take off $200, and said, “I’m done dancing around numbers. I can take $200 off but that’s it. Either buy it or if that’s not doable, you’ll just have to keep looking elsewhere, ” and chuckled. Mind you, I never asked if he could take money off. He just took it upon himself to and made me feel bad about it. I declined and he started getting angry with us. He made us feel bad for not being able to afford one over a grand. I know he wants to make sales and that’s his job, but when you don’t respect a customer’s budget and make them feel bad or push them to buy something out of their range and/or what they don’t want, that’s disrespectful. That’s not sales. I get times are hard and you need a commission check, but the way he went about it was inappropriate. We left upset, and went back a few days later and ended up finding the PERFECT band with Amy within our budget! She was amazing. Not pushy at all, and immediately showed us multiple rings within a budget that the other man didn’t show because he wanted a bigger commission check. She showed us multiple affordable rings the other man never showed us, and I got my 14K white gold Diamond band.

Thus, you have to find the right sales representative, which as a consumer, you should have all sales representatives RESPECTFUL. Not just some of the team - all of the team. We will be back to see Amy.

This may be the only place in the world right now, in the middle of this Covid-19 pandemic, where you can walk in and Not feel stressed, or tense. Great Northern Jared's is literally the only place of business I have patronized during the pandemic craziness that has an upbeat, welcoming environment, and a team that actually shows consideration. The staff was VERY attentive. I was actually excited to go there, comfortable during the whole process while there, and very happy when I left. If you must buy jewelry in a pandemic, you must go to Jared's!

Holly is knowledgeable, accommodating, and intuitively picks out the best pieces that "suit" you. She even went the extra mile and cleaned/checked the jewelry we came in wearing. Top notch team, gemstones & timepieces. A great selection of brands and designs. No fuss, no bull, and no pressure. Just simply, the best!:) we will be back for repairs/maintenance for our other jewelry!

Very friendly helpful sales team. I knew what I was looking for and what I wanted to spend, they did not try and sale me something more than what I told them on the amount. I'm very pleased with the staff.

Horrible horrible service, I ordered a ring in April 12,2020 online. Today is June 23,2020. First off the online site never said that the place who would ship the merchandise out was closed, so when I called April 29,2020 that’s when I found out the place was closed and wouldn’t be open until June 4,2020 so I called back on that day and was told the date was pushed back until June9,3020. I called on that day and the representative said that the company was back open and that they had been corresponding with Jared and said they were preparing to send out April and May orders, so I called today and spoke with a manager who then tells me that it wouldn’t be open until July 15,2020. I just hung up out of frustration. I called back to tell them to refund my money and at this point been on hold for 1hour 15 minutes and on top of all of this the ring that I ordered can’t be bought in store it’s an online item only. Terrible service shame on the whole company. Being on hold is also annoying because the recording keep saying how Jared is here for you. As I’m typing this they pick up and I still have to wait approximately 2 weeks for a refund.

Had a great stress frees experience on my visit to the Jared store at Great Northen Store. Way to go Holly & George.

Worst customer service. There is this bearded guy who is very rude, no manners with customer, narcissistic personality. No wonder why the store is empty most of the time. Kay jewelers and Diamond direct are way beyond nice in terms of customer service and choices for jewels

You’re among friends at this Jared’s. They treat you more like a person and a friend than a customer. The jewelry selection is top shelf as is the service/repair center. The customer service people know their products thoroughly and really try to help me rather than just make a sale. I always leave this store happy and never ever feeling like I got hustled.

They have a very nice selection and wonderful customer service. The Staff were very friendly and knowledgeable. I am Very pleased with my experience.

Firstly, I had the worst customer service ever! I had to wait for about 25-35 minutes standing before someone finally attended to me.biggest issue I had with them was getting the sizing of my engagement ring wrong. It was initially an 8 and it had to be reduced to a 6.5. They did not inform me that the piece that would be cut off from the ring would not be returned to me, but would be kept for themselves. I have never heard of that before and if I had known I would never have patronized their services. Also, they did not get the sizing of the ring right the second time because now it was too tight. So I had to go back there on two different occasions. To my biggest surprise, the band on my engagement ring had been drastically reduced and looks soo thin! I asked why this was so, and all they could tell me was something about what I paid to get the resizing done and how they usually keep the gold shavings from my ring for themselves. Highly disappointed! I guess because I didn’t purchase the ring from their store, hence I was treated nonchalantly. They probably treat other people who buy their products nicer.

Anyways, after my roommate had to go to the store and asked to speak with the manager. She made the complaints to the manager and I was told to come back for them to have the ring looked at. Well I’m glad to say, the manager was nice, my ring got fixed to the right size and a new gold was added to it. Also, in addition, I got the piece that was taken off the ring and it was returned to me. I am now pleased with the results.