Jersey Mike's Subs, Westerville OH

The young man that rang me out was so nice and just a very good worker made me feel glad I stopped in there

Summarized review here:

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As an experienced food service worker specializing in making subs, my recent store experience was unsatisfactory. The service was mediocre, with employees chatting instead of attending to customers. Despite being the only customers, we felt ignored. The sandwiches weren't as good as expected, and the store wasn't as clean as it should have been. Some staff seemed disinterested, and there were issues with portion sizes and freshness of bread. Overall, I was disappointed. I'd rate the store poorly and suggest speaking up for better service if you visit.

Happy New Year all, and good day!

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Keep reading for the complete review, down below

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As an experienced food service worker with a specialization in making subs, I can confidently say that while the store was generally clean and tidy, my overall experience was less than satisfactory.

The service was mediocre, with several employees standing around and chatting in the entryway to the back, seemingly unengaged in their work.

While I understand the need for staff during peak hours, the large amount of leftover food and the inattention to our group, where one of my party had to assertively request service, left a lot to be desired. She felt bad, like she was being a Karen, that is frustrating.

It appeared that they thought I was the only customer, despite there being three of us.

This, combined with certain areas not being properly cleaned, the handling of the food, the lack of skill in food preparation, and the apparent overstaffing, gave the impression that the employees were only there for the paycheck.

To be fair, some may have been leaving since it was closing time, and realistically, only one or two staff members would have been necessary for closing.

Another oddity was the way they made the sandwiches, especially considering we were the only customers in the store and likely their last customers of the day.

Additionally, there was a fellow co-worker (not a customer) who came in to chat with the employees and get a wrap, who seemed rude as he didn't acknowledge my gesture of holding the door for him, which then preceded him shutting it in my face, quite rudely I might add. They also prioritized him over our party.

Regarding the food, while it wasn't terrible, it also wasn't as good as it could have been. The service lacked the attentiveness and quality expected.

This paired with the store being only mostly clean, the facilities behind the counter were not up to the proper standard, especially considering the need for thorough cleaning, especially when handling orders for customers with dietary restrictions like veganism, to prevent cross-contamination.

Not to mention, that the employees really didn't care, and probably wanted to go home.

Additionally one of the staff was cutting all of my party's bread even shorter. I assume because of their training, and whom they were trained by.

For example, he would take an already cut piece of bread, and then cut about 10-15% off like a wedge. Uh no, we didn't ask you to make our portions shorter. Again this is cause probably whoever trained them told them the bread needs to be a certain length.

There were several other wedges by the other bread. I was also given bread that had been in the store all day, I was the last sandwich of that bread type (the herb and cheese). They had very little bread, and the bread I got was not very fresh at all.

I've seen better, I've done better, and I'm honestly disappointed, there are better Jersey Mike's out there. Go here if you must, but speak up, and be clear you aren't getting satisfactory service.

Also make sure to be clear about your food, who's ordering, and that you should get more than two pieces of bacon with your double bacon sandwich.

I give one star for good cleanliness of bathrooms and seating, and one star for moderate standards.

It's clear they aren't prepared nor ready for when they get an audit from corporate.

Happy New Year all, and good day!

Twice now in the last month their payment system wouldn’t accept my debit card.

On both occasions I chose “no tip” and can’t help but wonder if leaving a tip would have magically made it work

The last time it happened it had taken so long that I ended up leaving with no food. I literally left he sub they made on the counter.

Terrible service.

Sub was good. Staff seemed to be rushed and a little chaotic. Lady slicing meat seemed to be a little overwhelmed.

Ordered 4 party boxes with assorted subs for an event. Food was fresh and ready on time (even though I ordered the night before), service was friendly and quick.

Tons of customers and quick and friendly service! Thank you for making my day!

Disgusting when the guy on the grill scratches his hair and his head (through his hat) and then handles people’s food. Where’s the manager?