Jim & Sons Transmission Specialists, Cuyahoga Falls OH

They told me " we dont take others parts" when you offered me a used one, i wanted a brand new one, put it. Thanks but no thanks. No help at all!

Just had my truck at their shop. No scheduled appt since it was a blown line, even after telling them no hurry keep it as long as you need. It was finished the next day. These guys are the monst trustworthy shop around and the only place I go for transmission work.

Very satisfied. Got a built trans with 100,000 3 year nationwide warranty. Communication was pretty good.

The auto shop I use noticed a rear differential leak and referred me to J&S as they did not do transmission work. It took about a week to get an appointment but the service advisor was friendly and scheduling was easy. I had indicated over the phone and on the drop off envelope about proceeding with 2 of the 3 recommended services, but they had performed all 3 when I picked up my car and was charged as such. After speaking with Max, he very kindly removed the charges for the item. I really appreciate that he trusted me and commend the customer-orientation these folks have!

Update 5/10/23: I took the car back and it was a loose vacuum hose or something like that. Everything has been running fine since then (but I will keep checking as time goes on) as far as I can tell; still really scary to have my check engine light on before I even left the lot, but at least now I am mostly satisfied.

Update 5/8/23 just picked my car up (different one from below) after getting a transmission rebuild done and the check engine light keeps coming on and strange noises are coming from the car that werent before i dropped it off. Im not sure what, but something isn’t quite right with the car since ive picked it up; hopefully i can get things sorted out. On top of that its also still acting weird when shifting from park to drive (which was the main symptom i outlined when servicing it) again something isnt quite right and my car is almost behaving worse than it was before i serviced the transmission here.

Jim and sons has been fantastic to me after i had a horrible experience with a chevy dealership. I will be using them to get a new transmission in my one car and they just did some preventative work and a general inspection on a used car i recently bought. Fair pricing and super professional, also confident enough in their work to issue warranties; the same cant be said for others. To this point ive been pleased and will be a loyal customer (who hopefully doesnt come very often assuming they keep up the good work).

Was told they rebuild transmissions, I got the number from a friend who just had a 350 turbo rebuilt and the lady stated they do not work on 700r4 transmissions no more (meaning no older vehicle transmission repair) VERY DISAPPOINTING

Went to Gearheads on State Road in the Falls they tried to rip me off and said I needed a transmission I went to Jim and Sons and they told me I just needed a flush and feel there was absolutely nothing wrong with my transmission

Haven't physically visited there only by phone inquiring of services but was replied to by a friendly voice on the other end, my employer is back door to back door with this business

Thank you for your professional workmanship and courtesy. I enjoyed meeting you. All good! God Bless!

This shop is experienced/knowledgeable/straight shooting shop among average/inexperienced/money driven shops. Jim & Sons Transmission has worked on two separate vehicles I’ve owned, and both times took care of my vehicles (Chevy truck & Ford SUV) while keeping me abreast to the issues, coordinating/communicating with insurance, educating me along the way, and not setting up high expectations but always over delivering. Really guys, if you need any work on your transmission this is where you need to go. Thanks again Jim & Sons, you all are top shelf.

We live 45mins away and drove my Escape down there to be looked at d/t Ford telling me i had a transmission issue.they ran tests and come to find out it wasn’t a transmission issue and an engine issue.they were nice enough to recommend someone close to them and even took my vehicle over to the other shop for me so i didn’t have to drive 45mins just to take my vehicle up the street.everyone there was wonderful to work with and gave my transmission a little tune up and were reasonably priced.

ABOVE AND BEYOND! I have been taking my companies work trucks here for years and they have been honest, fair and do great work. My elderly mother took her car in and they were amazing. They even handled getting her a rental car. This is a business that you can trust. I wish there were more business like this. They have my business for life.

Thank you to Jim & Sons for outstanding service diagnosing and rebuilding my transmission. They were honest from the beginning and my final bill was even less than they originally quoted. On top of that they got it done fast. I recommend them to anyone needing quality transmission work at an affordable price. I couldn't be happier. Jim and Sons got done is less than 2 weeks what the largest used car dealer in Ohio couldn't get done in 6 weeks.

Excellent customer service & communication. Kept me informed of what was going on every step of the way. I found them to be a very honest company & the affordability was a huge plus. Highly recommended!

Superb and professional transmission service! Nobody likes to have transmission repairs, but if you must, go to a shop you can trust. My local mechanic diagnosed the problem and recommended Jim and Sons. I was very happy with the service.