Karl Mattes Co., Inc., Cincinnati OH

I had heard great things about this company, great ratings and close to us. I called to ask for an estimate for two things: cost to remove and cost to repair our chimney. I talked with Karl himself - super nice and upbeat. He said he would stop by the next week early. Three weeks later I called to check the progress since we hadn’t heard anything. A woman answered and chided and grilled me on who I had talked to saying that unless I had talked to her she would have no way to ensure it would get done. I held on and politely answered her questions since perhaps she was having a bad day. We then received an estimate in the mail - but only for removing the chimney. I called again to ask if our original request to include repairing it would be available. The same woman answered - just as curt and short but I went with it believing she must just be efficient since was a five star company. It was very clear I was inconveniencing her. Now I have continued to call about every three weeks to check whether the estimate may happen. Yesterday was my last call. The same lady who answered now told me ‘well maybe that is his recommendation so that is the only estimate he provided’. I said ‘it has been weeks of me asking and that was not ever made clear especially when he said he’d provide both- how were we to know this’. She said she would remind him. After this I have now talked to two other well-rated companies who are very responsive and who have said absolutely it is our choice as homeowners to have our chimney repaired or taken down. I don’t know what is happening at Karl Mattes but it has been excruciating. I don’t feel confident they would ever get to doing the actual work - or do what we’d asked. I sadly now would not recommend this company after so many good reviews. I wish I could talk to Karl and let him know our experience. I hope he is ok.