Kay Jewelers, Athens OH

Very great place for first time buyers, small or big.great staff, excellent customer service, very knowledgeable people!

Dropped off my diamond engagement ring and wedding band to be sized and they tried to give me a back a completely different ring. My ring was platinum (as I am allergic to gold and white gold). The ring they tried to give me back was stamped 14k, I brought this to their attention immediately and they made multiple excuses. First telling me that the engagement ring was platinum but the band/enhancer was white gold. None of this made any sense being that the rings had been solder together and there was absolutely no difference in the two metals on my original or the one they were claiming was mine. After showing them an additional 250.00 charge for platinum on my original receipt they then said that both rings white gold and only the head/prongs were platinum. 250.00 for 4 platinum prongs? Bottom line the setting was completely different from the original one that I had purchased and looked nothing like the picture they took of the rings before sending them out. When I questions them about the look of the ring their excuse was that the rings had gone through “extensive repair” and that they had to send them back after they were returned to the shop because there were a number of scuffs marks on the rings themselves. When I questioned why the rings were so shinny and no longer had the look of platinum they said the rings had been had been “rhodium dipped” and that was why it looked so shinny. Platinum over time gets a distinct patina on it over time which is part of the uniqueness. Platinum rings should never need to be “dipped” I was never asked nor would I have I agreed to have this done to my ring. I only asked for the ring to be sized and for one of the prong to be repaired. Regardless, the ring I picked up was not the same ring I had dropped off. After months of not having my ring and going through all the necessary channels speaking with the assistance manager, providing pictures and even paperwork from previous repair tickets with codes for “Plat Clean and polish” contacting customer service, speaking to claims manager only for them to insist that the rings are the same I have finally given up. This company does not care about their customers, you are nothing but a number to them. They will never take accountability for their mistakes and couldn’t care less about the sentimental value of the pieces you have in trusted them with. Avoid these big chain “jewelers” at all cost!

I had an absolutely wonderful experience at Kay Jewelers in Athens, Ohio, thanks to the exceptional service provided by Ralph, Natalie, and Andrew. From the moment I walked in, they made me feel like a valued customer. Ralph's expertise and guidance in selecting the perfect piece of jewelry were invaluable. Natalie's warm and friendly demeanor created a comfortable and inviting atmosphere, and Andrew's attention to detail and craftsmanship were evident in the final product. Their collective efforts made my shopping experience memorable, and I'm truly grateful for their outstanding service. I will definitely be returning to Kay Jewelers for my future jewelry needs.

I had a wonderful experience visiting Athens Kay Jewelers and purchasing my amazing Leo diamonds off Natalie and her ever so friendly/kind team. They really know how to make you feel welcome and give you such a down to earth and warming experience when you’re picking out your precious unique pieces. I will not be shopping anywhere else from here on out, the service was impeccable and the team was outstanding!
Fantastic job Athens on these employees!

Store was clean and well organized. Mia was very polite and friendly and helped me choose a beautiful bracelet

The guy that fixed my watch was so nice I 100% recommend going there the store is awesome and the guy was one of the nicest people I met

My husband and I went into the Athens, OH store to exchange a bracelet. We worked with Andrew and he was extremely patient with me while I looked at other pieces. Not only was he patient, he was friendly, knowledgeable about the products. Will definitely be back!

I had a great experience at the Athens location, Natalie was extremely helpful and definitely cared that we found the right ring. I will definitely be back in the future!

Had a jewelry box assessment yesterday with Andrew, and had a great time learning about what I have. Very knowledgeable, and I think he had fun too. I will definitely be back!

Athens Kay’s is amazing. The customer service is dynamite Ralph the assistant manager is very personable and never forgets a face. Thank you Athens Kay Jewelers for always knocking it out of the park.

Fantastic service, made the whole process super easy! I look forward to buying here again!