KAY Jewelers, Maumee OH

Wonderful service, wonderful people, and a very welcoming environment. My daughter got to pick out her first “real” piece of jewelry with the help of the nicest and most kind saleslady. Her words!

I dropped my Citizen watch off at this location to have the watch band repaired. As they could not do it in the store I was informed that it would be sent off to citizen to be repaired, as they were the only ones that could do the repairs. I was informed that it would take about a 30 days to receive the watch back. After about a month and a half I went to pick the watch up, after i was informed the previous week that it was at some other store somewhere, as it was shipped to the wrong store.at the time I went to pay for the repairs I visually looked over the watch and it was an exactly the same condition that it had left in aside from clearly being run across the buffing wheel. The watch band had the same slop in it that it had when it left and was almost about to separate at one of the linkages which was the original issue. Thankfully they did not charge me for the repair that wasn't made, however I was told that I would have to ship it back again to get the repair done. Obviously one can see where the hesitation someone might have considering this process already happened over the course of a month and a half and clearly did not get repaired. After reaching out to citizen to find out what repairs were supposedly done they could not find any information that said or showed that my watch had ever been at citizen! After calling back the Kay Jewelers location in Maumee I was then informed it went to a repair shop called Stoll & Company. This was the first time I ever heard of this repair facility and furthermore there was no information anywhere apparently on the work order that showed what repairs were done and what was fixed. It definitely was not a good experience to say the least! I'm sure not everybody has the same experience however
The lack of knowledge and knowing what is even going on with the products they taken to have repairs done is quite baffling considering they're supposed to be authorized citizen dealer. Had I been informed that my watch would have been going to this other repair center that I had never heard of I absolutely would have made a different choice, again I was never informed of any of that until after the fact and a couple phone calls. At the time of them taking my watch I was informed it would be going to citizen! Which is obviously quite different than where it went, and DIDN'T get fixed!

Walked in the store today with my boyfriend to look at engagement rings. We were helped by a woman named Shanna; she was wonderful, personable, and super helpful. Can’t recommend her enough. However, Patti (the store manager), came over halfway during the process and was EXTREMELY pushy towards my boyfriend regarding financing and purchasing a ring today (we had no intention of doing this - which we stated). She was asking when he was planning on proposing - something I explicitly stated to her that he not give an answer to in front of me, yet she kept asking. She then had the audacity to ask if my boyfriend could even afford the rings I was looking at. The more he kept telling her that he wasn’t interested in getting pre-approved for financing today, the more rude she became before finally walking away. Pretty much turned us off from ever going back there.

The entire staff at Kay's in Fallen Timbers is amazing. They worked together to resolve our issue. This has quickly become our favorite Kay Jeweler's

Your manager at this location is completely rude and wanted me to pay twice for a ring I’d already purchased because apparently you can’t resize Mens rings. Apparently she has to order a new one with her own money even though I’m giving her the old ring back just need a different size?

Been waiting for 40 minutes to get a watch sized after being told to wait a couple minutes.