Keen's Body Shop, Columbus OH

Was sent here by my insurance and Sunroof Express to get my shattered sunroof replaced. They were quick and everyone was very friendly and professional!

I was referred here by my insurance and Sunroof Express after my sunroof shattered while driving. Paid my deductible, new sunroof was ordered and sent to Keen’s. I called Thursday September 7th to try and schedule the repair. I can’t remember the name of the woman who answered the phone but she was very rude and had a tone from the start. I tried to explain to her that I don’t have a flexible schedule due to working and being a full time graduate student, but she didn’t seem to care at all. She wanted me to drop my car off first thing in the morning and said usually the car stays in the shop all day and people get it at the end of the day, I told her that wasn’t possible for me because that’s my only transportation, I don’t have a rental. I tried to reiterate to her that it’s just a single panel sunroof (which multiple websites say take only 60-90 minutes to repair) and not a panoramic and she rudely said “I know that, we do them every day”. Even though their hours online say that they’re open until 5PM, apparently the person who fixes sunroofs leaves at 4PM. When I asked her if there were any other shops I could go to, she rudely said “I have no idea”, and when I told her their hours won’t work for me, she said “Okay, bye” and hung up on me. Now it’s a few days later and availability has actually opened up in my schedule for next week, but I refuse to take my car here after she was so rude. I’ll be taking my car to Ricart where they’re always really helpful and kind.

Called my mechanic, whom I trust, and Keen's Body Shop came highly recommended. Dave was kind, helpful, and answered all of my questions.

I was getting some work done at Keens body shop on 5th Avenue they did a really good job it took a while but it looks absolutely

On Feb 9th called LINKS glass service with State Farm insurance to get glass sunroof that had shattered on my son's Kia Optima. LiNKS contacted Sunroof express to replace the glass and that job was given to Keens. They fixed the glass then I drove home. On Feb 15th it was unseasonably warm (70 degrees) and my son opened the sunroof but it would not close. Took it back to Keens where they did a temporary fix of getting it shut, told me that the frame was cracked, and that they would get it taken care of. They said that it must have been cracked when it was installed, bit then made no effort to contact Sunroof express or State Farm to make things right. Here we are now in June and they still had not fixed it after being contacted several times. My insurance agent finally today is getting the repairs done by a different shop. All one needs to do when they drive up and look at the car graveyard to the left of the shop. I have a feeling I am not the only one with issues with this shop.

Sunroof repair parts came in telephone call 3 hrs later all fixed very pleased with the repair job.

Just salt of the earth beautiful people running this place. A pleasurable experience.