Kemper Shuttle Services, Columbus OH

Horrible company! BEWARE! This company lies on their customers and state they are coming to pick up people, and either arrive late or do not arrive at all. When they are confronted about their lies, then they blame the customer or either say "it was a small mistake. " When your customers pay over $100 monthly for cab service, that IS NOT a mistake! Also, their phone line service is terrible! You cannot even reach a Operator during the morning shift. If no one answers, the system hangs up on you! TF!

ALWAYS LATE FOR PICKUPS. THEY TEXT YOU NIGHT BEFORE APPOINTMENT STATING WHAT TIME THEY WILL ARRIVE AND THEN THEY ARE 20 MINUTES OR MORE LATE. DISPATCH CANT TELL TRUTH TO SAVE THEIR LIVES. DISPATCH WILL TELL YOU DRIVER IS THERE AND THERE WONT BE A SINGLE VEHICLE ON THE STREET. LITERALLY HAD TO HAVE DRIVER SUPERVISOR GET OUT OF BED ON OFF DAY TO COME GET ME TO MY APPOINTMENT. TO WHICH I WAS LATE. UNFORTUNATELY SHE IS NO LONGER WITH THEM. I WAS IN ONE COUPLE WEEKS AGO AND DRIVER WAS APOLOGIZING IN ADVANCE BECAUSE SHE DID NOT THINK SHE WOULD HAVE FUEL TO GET ME HOME. KEMPER HAD NOT PAID THEIR FUEL BILL AT SPEEDWAY (THE ONLY PLACE DRIVERS WERE ALLOWED TO GET FUEL). WE HAD TO GO A LONGER MORE CONJESTED ROUTE SO THEY COULD BE NEAR SPEEDWAYS OFF FREEWAY. OWNER KEPT CALLING DRIVER BLAMING FUEL PROBLEM ON THE DRIVER? SCARY SITUATION. NOT WELL MANAGED OR SUPERVISED.