Kempthorn Collision Center - Canton

Adam was very knowledgeable and pleasant the whole time. He kept me updated as the repairs were getting close to finalized. Vehicle was done on schedule and looks even better than the first time I had my bumper replaced! They even took the time to clean my trash and cupholders

Rear passenger door on my Subaru 2016 Outback was hit. I got my car back after 14 day's which I was told would be the estimated time of completion. The repairmen did a excellent job and they cleaned my car inside and out. Please with the work. Thank You!

Had my car taken here after I hit a deer. I am very pleased with the work they have done on my car. My car was shiny and looked like I had just bought it, they even cleaned the entire inside of my car! You guys are awesome!

Considering the circumstance, Kempthorn and Bernie Rossetti were absolutely stellar and a pleasure to work with! They stayed in constant communication with me throughout the repair process and did an excellent job in the repairs and restoration of my vehicle. I really couldn’t ask for more.
Now USAA Auto Insurance?
Well that’s just a whole nother story! Unnecessarily challenging, frustrating and totally unaccountable!
I would highly recommend Kempthorn!

I took my car in June 12th for them to have the car for 7-10 days. 2 weeks passed and it still wasn’t done. I called several times for them to give me a new estimated date on my car and it was always “should be done in about 5 days”. On August 2nd, they were finally done with my car, or at least we thought, but it wasn’t fixed so we took it back. They finally gave the car back today on August 11th, but there are still scratches on my car. They did a terrible job. It was sad that I paid for it to be fixed and had to wait nearly 2 months for my car to not even be back in the shape it used to be. Very disappointed.

Very disappointed. I took my vehicle to this place at the beginning of June. They promised me to get work done by the end of June. My boyfriend and I were patiently waiting and driving a rental car which was available for a limited time.
It's almost end of July and the work is not completely done. Today we came back hoping to get work done. They were supposed to put some parts back but they didn't. Instead of that they vacuumed our car inside that we could've done and said that they didn't have some parts. So, now we have to come back again for these parts.

Gave me unrealistic expectations on date of service would be done. Had to call multiple times and now have exhausted $1050 in rental cost in order to have body damage repaired. Had it there for a month. Now have to pay $300 deposit and $40 per day to just get to work. Very disappointed should have never came to this place. Just give the runaround. I have 20 recorded call to them.

We were instructed by insurance company to come here. The customer service personnel were pleasant. The service horrible. They had our vehicle for almost 2 months reasons from can't get parts, parts fell off a rack, wrong parts. We needed the light assembly repaired. Got it home the new lights installed didn't work the car overheated because something wasn't tightened. Had to be towed bqck to collision center to complete repair. Avoid if possible unless you don't need your car right away. Would not recommend.

Overall I am very unsatisfied with my Kempthorn experience and so far it isn't even done. We were told they'd have our vehicle for 4 to 5 days initially. That was on Monday the 10th of April. It is now the 18th and the vehicle still is not done.

I called in on Friday the 14th to inquire about the status of the repair. I was told it was in the paint shop, would be put together and done by end of Monday and ready for pickup on Tuesday. I was fine with this because my wife had an appointment nearby so that would save us an extra hour round trip.

Tuesday afternoon I called in for an update because nobody had called me Monday. I am transferred to a gentleman that said it wasn't done as expected on Friday and that it would "probably be tomorrow". I asked why I was told it was being done when I called Friday. He said "the guys are working as hard as they can". He had a very poor attitude. I said "we are paying for a rental and you keep delaying". He then proceeded to argue with me that my insurance should be handling that. I wasn't going to argue (my insurance pays for a standard car but I am not putting my wife in a little car, I want her in something she's used to (she drives a Yukon XL).

Overall I am troubled by the poor service, if their work is anything like their customer service we will be having a big problem.

Staff are friendly enough but always have an excuse for why the job isn't done, and that's after you have to call them multiple times. Once you get ahold of them you get "O' I was just going to call you, your parts just came in, or we found another problem, or. " 6 months and still not fixed.

The administrative assistants attitude is kind of harsh.brash. Definitely not friendly and this is my second time at this place. They made excuses about contact based on phone problems. I stated to my adjuster, use your cell phone. He stated that he doesn't use his cell phone for business, he pays for minutes. Then began to get frustrated and inform me that his Mom was in hospice. I understand that, and I empathize. However, I did not expect that and did not feel good about that issue being handed to me. The manager or supervisor came to speak with me and he was very nice and I liked him. The whole situation was kind of weird. I don't walk into an establishment and give them excuses on why I can't afford or why I can't do what I need to do. I am there for reason and my life problems is not the business's problem. I had to return my car back for follow up and that was a good experience, lol. Kempthorn has been around for a long time and I respect the business that's why I went there. The service department is great, however collision has some stuff to work on That's my review.