Kenworth of Richfield

We purchased a truck and this dealer also sold us a $6k warranty. The truck needs a new engine and the warranty company will not replace it. Premium 2000 and NTP

Came in 2 days ago, they said they couldn't get to me til yesterday. Called them yesterday, they said they'd get to me soon. Called them today, and they forgot about me. I've been living in the truck for 2 days paying 30 bucks a meal for door dash.

This Kenworth has a Technician that works off the clock using their equipment to diagnose for exit 111 truck and trailer repair and misdiagnosed my truck 3 times, I feel Kenworth should be liable.

Had great customer service from team members especially Brain & Paul. Also Sam & Christy. Thank you Kindly

Absolutely the best as an owner-operator I am very nervous about going to a dealer. This is by far my best experience, professional staff and understanding that my repair was under the NTP warranty program. They did not hesitate to get me In-N-Out so that I could get on the road as fast as possible. Even offered me a ride to subways to get a bite to eat while waiting. Absolutely the best service I have ever had. I highly recommend this location to any owner, operator or company that needs prompt, courteous and professional service.

Nothing but great service here, the parts guys go out of their way to make sure they sell you exactly what you need like sending me a diagram for verification. The service associates are just as good they had no problem with helping me out with torque specs for the part we bought. It's the little things like these that will keep us coming back to our first choice, Kenworth of Richfield.

Hi everyone I give five stars there is amazing guy in front desks his name is Marsha he sales man he is the best if you guys need parts he is the man he can help you right away with his nice behavior thank you brother SGY trans CA

SPENT OVER $30,000 ON A PLATINUM REBUILD ON A CAT 15. AND PAID EXTRA FOR THE 3 YEAR WARRANTY. 20000 MILES LATER ENGINE IS LEAKING OIL. (A GALLON A WEEK) THEY WILL NOT WARRANTY THIS REPAIR BECAUSE THEY SAID IT WAS A GASKET THAT WASN'T REPLACED. WHO DOES A COMPLETE OVERHAUL AND DOESN'T REPLACE ALL THE GASKETS OR AT LEAST ASK IF I WANTED IT REPLACED? THE REBUILD PROCESS WAS PAINFUL ALSO, TOOK THEM 6 WEEKS OR MORE TO DO AND GETTING ANSWERS AND GETTING THEM TO CALL BACK WAS TERRIBLE. CUSTOMER SERVICE IS NEXT TO NONE. IF I COULD NEGATIVE STARS I WOULD. I AM A LOCAL COMPANY AND NOT SOMEONE PASSING THROUGH. I WILL DO MY BEST TO NEVER DO BUSINESS WITH THE HISSONG GROUP AGAIN. IF I COULD RETURN THE 2 TRUCKS I BOUGHT FROM THEM I WOULD.

I've been a customer for 10 years, and the one time I had a poor experience, I told the management and they made it right. Great service quality. Never had to bring it back for the same defect twice.

I don't recommend this place I always been fixing my truck over there some stuff came up missing in my truck and they charged me $1,000 for each airbag but they fix it after that and now they charge me $1,500 for diagnose because I didn't let him fix my truck because they tried to charge me $9,000 for a spring leaf horrible customer service and the ladies that work over there on the front desk and always talk with attitude I hear them couple times talking behind my back as soon as I step out of the door I will never go back over there again and I've been talking to someone about fixing this problem the dealership don't want to respond back to me if someone want to fix their truck don't go there

Do not buy your truck here if you're like us. Expecting good service. 2 trucks. The one truck, the hood mirror is facing the wrong direction for some reason. No one could help there on how to adjust it. Had to call another to find out it has to be dismantled and put where it needs to be. Service department is a joke and sure am not trusting a place that can't adjust mirrors on their own trucks they supposably specialize in.