Kimpton Schofield Hotel, Cleveland OH

They have nothing here. I went to get a massage but they company that they work with is not on site so you could never get a massage you have to call ahead of time and put in the work on it so that they can mobile come to us where they need to put that on they site. Then I went to the restaurant that's attached to the hotel when the manager of the restaurants came to my table and asked me why I didn't leave a tip? You only get a tip when your customers are satisfied with what they got and I wasn't happy with the food. I know that I wouldn't come back here again. Sorry but not sorry

This was an amazing stay with them. Even though the room we were initially given was not cleaned the staff quickly worked to make it right and we were in a new room within minutes. I can not rave enough about how great the experience was they were fantastic and the hotel was very nice. I would highly recommend staying here.

When we arrived the people at the desk seemed bothered we were attempting to check in. Once to the room we discovered huge holes in the sheets and pillowcases. Asked for new ones and they didn’t have any so we had to change rooms. The new room smelled strongly of wet dog. Front desk was no help and was unfriendly.

To begin with its a beautiful old building with restoration to the original structure rather than ripping down old to put in new. We got the single room with a city view and a very comfy king bed, all our requests were met with care, including a room away from the elevator and plush foam pillows. Unlike other places I've stayed I noticed we weren't able to hear other guests like you would at another hotel with paper thin walls, something that always affects my sleep because I have good hearing. Decent sized TV, a huge shower (wish it was a bathtub, but those are available for the suites,) everything was neat and clean.
All members of staff we interacted with from valet, front desk, maintenance, room service, etc were incredibly friendly and kind; especially the gentlemen working the valet was kind enough to grab something out of our car we left behind and we were pleased to see that our vehicle wasn't rifled through when we came back (something we were nervous about after reading another person's review.)
Food and drinks at Betts were AMAZING by the way, if you are staying here please grab a bite at Betts you will not be disappointed.

If I had to give a crumb of criticism about the place, I would say that the valet parking area was very small and difficult to see everything when pulling out as it's a busy street and a large van was parked behind us obstructing our view of traffic. Next time I'm staying in Cleveland you can bet I will be back.

Beds are ok at best, but other than that it’s a great hotel! Would be cool if they had something that would cover the shower completely so the bathroom floor isn’t covered in water after a shower though.

We arrived at 8pm to our room not ready even though check in was at 4pm. They came and grabbed us at 8: 50ish with our room ready and they did comp our vallet and drinks. Overall the hotel was beautiful but definitely was put off with our room not being ready until almost 5 hours after check in.

Very friendly and helpful staff. Super pet friendly. Beautiful building and cozy room with really comfortable beds! Recommended! There were no surprise charges at the end, what I was informed when reserving is what I was charged; such a pleasant surprise!

Our best Cleveland hotel experience thus far! Great location (within walking distance to the casino and tons of restaurants and bars), fun, boutique-style decor in lobby and rooms, and very clean. Everything seems fresh and modern. Complimentary wine hour was also a nice bonus!

Valet parking is fairly pricey at $40 a night, but there’s a parking garage right around the corner that we used for $14 a night.

My husband and I recently stayed at this hotel and we had a great time. The place was charming and we liked our room. We had a fun night at the restaurant attached to the hotel. Great food, drinks, bartender and music. We were in town to meet with my husband's heart surgeon at the Cleveland Clinic, so we weren't in town under the best circumstances. Regardless, we had a great stay due to the wonderful staff at the hotel and the restaurant.

I enjoyed my stay here. Nice rooms offering ample space & large bathroom. Stay was friendly and accommodating. Best part was I could bring my furry dogs. I will stay here again. I think the only negative were linens were lacking.i found a few holes in towels and sheets. They also did not smell really clean but I find that at most hotels. The smell of fresh linens is wonderful but these smelled like they have been sitting in a closet for months after being cleaned. I think their laundry service company could do better ;)

Everyone at this Hotel is amazing! Especially Ebbie! Great place to stay, Restaurant downstairs was awesome. Room was very clean and all of the staff including the Valets were top notch. Will stay here again!

The staff was awesome from valet to the front desk. I love that it was pet friendly. They even made a personalized tag for my hotel door with my dogs name on it. The hotel smelled clean and the rooms were nice. The only complaint which was very unacceptable is our sheets and comforter had brown hard stains on them. Very gross the staff did bring more bedding however the staff who cleaned the room should have never left or used soiled bedding! Very unsanitary.

Booked this Kimpton due to it being a Kimpton and the closeness to the various sights in downtown Cleveland. While a modern hotel and having helpful staff, the stay was not worth the cost.

I was greeted professionally on check-in and did not have any issues with the valet parking of the car. Valet staff were very good and desk staff was helpful. I did notice that the "living room" area was right off of the front door. Due to the number of people from the hotel, the apartments above, and the restaurant coming in and out, this area was fairly chilly, loud, and not very inviting.

Our room was on the fourth flor and was very happy that we could take either the stairs or the elevator. We like to take the stairs more often than not so this was nice. Stairwells were well lit and maintained the older feel of the building (might have even been the original staircase).

The big letdown was the "Room, 1 King Bed, City View, Corner". The room (404) was oddly shaped, did not have a comfortable chair as pictured in the room pictures, and the city view was of a building about 20 feet away (see photos). Since we were only staying for one evening I did not complain, but I cannot see paying a premium for this room.

Another item of note is the amount of street noise. We were in room 404 and the garbage trucks were doing their work about 6: 00a on a Friday. We could hear every groan of metal and clang of the bins. Street noise was an issue the night before until about midnight when things seemed to settle down.

Unfortunately this is a great location, but the quality of the room did not live up to the Kimpton standards. I will be staying elsewhere when I stay in downtown Cleveland again.

Lovely boutique hotel in a great location. This is my favorite hotel in Cleveland. It smells amazing too!

The service is just amazing! I can say these folks want you to have an amazing stay. Top to bottom this team has it figured out! Kudos!

Stayed there one night the week of thanksgiving. First room had holes and red stains on the sheets, asked for a change of room and they put me in a worse handicap room versus upgrading me for my inconvenience. That also had holes in the sheets but no stains so I took the loss instead of moving yet again. I booked the reservation through hotwire fully paid yet after my stay hotel charge me full price. I called and they credited back. Now weeks later I just got another full recharge on my credit card. Called customer service line and it just says call back later. Stay away from this hotel. If customer service would like to credit me and help me please call me and I will consider changing review. Shame on you.

I took my 11 year old son here for a Cavs Celtics weekend and had a memorable experience. The hotel is top notch and convenient to everything. But of course it’s the people who make it world class customer experience. We were greeted everywhere by smiling helpful staff. I especially want to shout out the front management and Katie - she went out of her all weekend to stop during her busy duties to visit with us in the lobby and restaurant. My son is into magic tricks and thrives on an audience… Katie was a willing and patient one! Thanks to all