Knot & Rope Supply, Perrysburg OH
| Address | 1650 Waters Edge Dr, Perrysburg, OH | ||||||||||
| Phone | (419) 873-8300 | ||||||||||
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| Website | www.knotandrope.com | ||||||||||
| Categories | Warehouse store | ||||||||||
| Rating | 4.3 6 reviews | ||||||||||
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Similar companies nearby Costco Wholesale — 26400 N Dixie Hwy, Perrysburg, OH |
Knot & Rope Supply reviews
6Excellent customer service and very quick turnaround time. These are the people to call when you need high quality ropes!
Very knowledgeable alway look forward to a new rope or climbing gear from here. Arorist splicing avaliable.
Best customer service experience we have had! They knew the rope we ordered wouldn’t work for our railing brackets so they called us and swapped it out for one that would fit. Great quality and quick shipping
Just picked up my 2" rope! Eye splice straight other end! The guys did a great job! Looks awesome on my jeep! Just ordered it last night! Quick turn around! Very pleased with the whole transaction!
Really good customer service and quality product. I needed my rope in a rush for a wholesale order I had to fill. I called and spoke to a really nice guy who went out of his way to make sure I got it in time. We’ll be using them from now on.
UPDATE:
Let it be noted that nothing got resolved - John simply confirmed over the phone that the widths of the ropes are indeed different every time. I still don't understand why, and it continues to be an inconvenience. They also said they'd send over a new box of ropes (which I didn't request-not sure how that addresses the issue), but they never arrived, nor did I ever receive a confirmation email that it was sent. Go figure.
Regarding my above "never again" comment, apparently they have a monopoly on all distribution of cotton ropes on the internet, so I must correct this to "probably again. "
Don't trust them with your rock climbing rope. You'll probably get a spool of yarn. Unless, you are free-soloing, in which case, maybe you can knit a sweater.
ORIGINAL REVIEW:
Every. Single. Time I order from them I somehow end up with ropes with differing widths. The 1/4" rope ends up being super thin in one box, and much thicker in the next order, same with the 3/8" and 1/2" rope. I don't even know anymore which size is correct and whether my latest order was right or not. It's incredibly frustrating, and trying to communicate it to the customer service representative is a whole different story. Reaching out to them is an absolutely dreadful experience. I've only ordered from them a handful of times, and after 2 years I gave it another shot - big mistake. Never again!
Geez, get your ducks in a row.