Kroger Marketplace, Lewis Center OH

Went to pickup a cake at 930 pm, it was only self service with a big queue in there almost took 30 mins in the queue for just 1 item. Saw one customer struggling and they took almost 20+ mins to finish their transaction.
At least 1 manual counter would help the customers speed up the process.

I love this location, they have everything, including home goods. I am not a fan of their checkout process. I don't like to bag my own groceries. I know it's pretty lazy but I feel like I pay for the service, otherwise I'd go to Aldi and save some money.

# 2 Review. Haven’t shopp this store in months because it had gotten so bad. Left my full cart today. The 2 people it seemed in charge of running check out were standing and talking while the WHOLE 3 cashiers were having g to help bag groceries because baggers couldn’t keep up. This location is still THE WORST! I don’t give a horrible store my business. I am driving g farther to give my business to MEIJER! Horrible staff, horrible staffing, pharmacy lines to the door! #

Avoid the grocery pickup at all costs. Every week it's one excuse after another. We appreciate the cleanliness and selection. Have shopped Kroger for decades but we are done with grocery pickup.

I decided to start ordering fresh fruit for my team every week and had created an account and had fruit delivered for several weeks. Today I placed my order & it would not go through. I had to call them. What a horrible experience! I was told that it was because I had a different address for billing & shipping? That’s pretty common so i told the lady so. Also I had already made purchases this way for several weeks! Then she says it’s because I have to verify my card because the billing/shipping are different. Ok. She says in order to do so I need to make a purchase near the billing address in California…? What? There aren’t even Krogers in California! I’m supposed to fly to California to use my card at a non existent store in order to verify the card then I could use it online…, what? She then said I could just change my billing address to match the shipping address, I told her the billing address has to match the card, or it would decline, and as a company card it’s in California. I asked repeatedly to get someone else because this all sounded wrong. She told me no, I could call back & speak to another agent. Then she hung up on me! So I called back only to be told there is an escalation department, but they were busy. They would call me back by the end of the day. Well it’s 10pm so I’m guessing they aren’t calling!

The grocery pickup department is terrible. We live so close and the store would be so convenient but who has time for them not being ready or being out of half of what we ordered every other week? On top of that, the employees who rude half the time.

The produce and isle groceries are good. The Meat Department? They're selling spoiled meat. EVER SINGLE ITEM I BOUGHT WAS SPOILED. I bought the meat at the "reduced rate" I purchased pork steak. SPOILED. As soon I made it home i took the meat out the original packaging to freeze and i had to immediately throw it away, I almost threw-up. One lb of ground beef, spoiled.the sweet smell of rotten beef is still in the air from me trying to cook it. I tasted it to make sure and i had to spit it out. And lastly the drummets I spent $18 on didn't have a strong smell even though I noticed a slight odor so I cooked a few pieces. The chicken was definitely spoiled. I had to throw away all the chicken i had separated in the freezer and throw it away. So $30 worth of meat in the trash. I didn't know "reduced priced"meant buying meat that NEVER SHOULD HAVE BEEN SOLD! Ill NEVER BUT MEAT from this Krogers ever. The trust is definitely gone.

Don't even try to do an online pickup. Multiple times I have gone there for my pickup order only to be told they haven't made it yet, even though I made my order well in advance and one time it wasn't even a big order (like 5 items).