Land Rover Solon

My first experience with Land Rover Solon: So far, so good, except for a small hiccup with an alternative transportation request.

Very disappointed with there overall quality of service and new loaner policy. Have been a customer for the past 4 years, but recently brought my car in for repair and was told that the only fix to my irresponsibe steering wheel switch is to replace it completely. Few days later, it started working again randomly. I don’t like how their approach to everything is to just replace it as opposed to looking for fixes first. Also, they are only giving out loaner cars to customers who have purchased their vehicle at this dealership with less than 100k miles. This causes a huge inconvenience to other customers like myself, will sure be going to other dealership for future business!

This was our second service apt in the last year but this time with our used Range Rover HSE P525, instead of a junk F Pace. LOVE this car compared to the Jag. Both experiences were met with friendly, attentive representatives. James checked us in and advised the initial cost of our 16k mile check up was $775! All said and done it was $890 for basically an oil change, filter, inspection. Hint hint. You could have given me the batteries for the remotes NC, as goodwill? Car was done on time and James communicated wonderfully. I understand having a premium car costs more than the average but wowza. All things considered I cannot give 5 stars due to the $$$ for what was completed.

Excellent dealership, everyone was very helpful & made my purchase as painless as possible. Worth the drive from New Jersey for my excellent deal! Stella is the best!

This dealership has an issue with communication! They haven’t called me AT ALL! Yet -seem to have a flurry of information they are providing to the business that caused the damage to my car! Last year, my car was here for 7 days and constantly had to chase them for updates on the work being done. I also am getting a vibe of indifference and would like to remind them who the car owner is - men aren’t the only ones whom own Land Rovers and if you think totally ignoring me is acceptable- think again!

Rick at Land Rover Solon was incredible to work with. He was very responsive. This was by far the easiest, smoothest transaction I have experienced buying a car, not to mention I am from out of state. He truly was a delight. Rick is your guy!

They would not take a service appointment for my vehicle, stating that it’s their policy to not work on vehicles older than 10 years (which my vehicle just hit this year). Luckily, the other Cleveland dealership was more than willing to take my business, and I would highly recommend Land Rover Montrose instead, especially if you plan to own your vehicle past the 10-year mark.