Lane Bryant, Beavercreek OH

Needed to a return, super nice employees and the store is really nice (if my hubby wasn't with me, I would have shopped)

I don’t think the young lady wanted to work today went in to get my coworker sized n it was horrible

The cashier was very friendly and professional. I was greeted when I walked in and was offered a bra fitting.

I was the only person that came through the door that nobody asked if I needed help. I'm not sure why. Maybe it was the cane. I was prepared to buy 3-4 $100 dresses but I couldn't get acknowledged. Oh well, I will buy my dresses somewhere else.

Very "hot and cold" experience with Rhonda. If you're buying something, great! The staff will help you & answer questions and be generally pleasant. You're returning something? Expect catty, standoffish behavior & rude a tone to the point you feel like you've done something wrong for returning something. And if, heaven forbid, you already took the tags off because you know your size and thought the product would fit, be prepared for a lecture about not being able to return items without tags "period" then being told I'll do it for you this "one" time. Like others have said in reviews, I was somewhat angry asked if I was sure I'd bought the right size and if I'd gotten a fitting last time I was in (the answer was No, It was never offered the last time I was in, And I doubt I would have accepted anyway since I used to work at a LB. I know how it works and how to size) as if that had anything to do with me needing to return the bras. I tried them on before purchasing, as I explained to her. They work in the store but not once you move around. So she tried to help me find my new size. I again felt lectured on how I was wearing the bra, despite it being my personal preference, etc. Bonus hit: when I finally got my bra evenly exchanged for a new one, she didn't put the new bra in my bag and I live 30 minutes away

UPDATE (this happened after the "owner" response) : I called and explained what happened twice, to 2 different people, had them hold the bra for me to pick up. Drove the 30 mins there. They Argued the numbers on the receipt with me despite it being obvious I purchased 6, and only got 5 (5 online and 1 in store). She finally caved and just "gave" me the bra reluctantly (thanks Cheryl, I guess). Ridiculous. If shipping wasn't so expensive I'd never go back because it's almost never a good experience. You just never know what you'll get slighted for. If you wanted an opportunity to re-earn my business as the owner reply states, you just missed it!

Absolutely love shopping at Lane Bryant, the staff is the reason for my review. I don't always find what I'm looking for but the staff always greets me and asks if they can help. Today, I came in looking for specific items and the staff was quick to assist. I found several pieces for my work wardrobe that will not only be comfortable but won't be too hot for meetings I'll be attending this summer in Egypt. Thanks for being having the best customer service, this is the reason I'm happy to continue shopping here.

I went there to return a couple items and shop for more. Summer was not friendly and acted like I was doing something wrong by returning items, even though I was spending more money. She had some difficulty with one item and that's when Amanda stepped in. She didn't even acknowledge me. Frowned the whole time. She also acted like she was mad at me. Then when I got home, I noticed that a couple items didn't ring up correctly, so now I have to go back. Going forward though, I will be shopping at a different Lane Bryant location.
***Update- I have recently spoken with the manager, Rhonda. She was very understanding and wanted to make things right. I will probably return to this location considering this fact.