LawnStarter Lawn Care Service, Cleveland OH

The service started off great, then I was charged for a service that was not done. I called Customer Service. I was told everything would be fine, but I have still not gotten my services. This is not cool. I will not use them again and would not recommend them. I will I could give ZERO STARS!

Orig review (see edit below) : They roped me in saying they charge me $50 to mow my lawn and remove leaves, then I find out I have to pay them $50 a visit for lawn mowing, even in the winter months-WEEKLY! -in order to have the privilege of paying EXTRA for leaf removal. The salesperson who sold me on this service assured me more than five times that leaf removal was included with my service. They either don’t train their employees, or they are ripoff artists. I suspect a little of both.

EDIT: Several days later, the company reached out to offer a one-time free service and they apologized "for my poor experience. " Not exactly acknowledging their fault, but close enough. Their service requirements remain baffling to me, as plenty of people in NE Ohio need leaves removed this time of year, but few people need their lawn mowed. So, I'll retract my "ripoff artists" comment above, but I have to say there is clearly a breakdown in the way they communicate their bizarre and bureaucratic service requirements.

I have had Charles from Lawn Starter now my lawn so far this summer. He does good work, and communicates if there is any problem. He is thorough, and trims edges, then cleans with a blower.

I have been using LawnStarter Care Service for several years now and have never been disappointed. This year the gentleman who does my work is named David. He is always on time, does a GREAT JOB mowing and edging the lawn and cleans-up afterward. He is a real professional.

I'm obsessed with having my lawn maintained weekly. In the past, I've had someone cut my grass but without the edging and clean up work that makes the yard look professionally groomed. I found LawnStarter advertised on the app, Next-door, so I decided to give them a call. The outcome of their service is 100% better and I've had many neighbors notice the difference as well. The technician does a very proper cutting and also takes the time to do edging and clean up details that make a difference in the appearance of my lawn. My husband is allergic to grass so having a very good outside service is important. He even approves of Lawnstarter and that's a relief! Our technician's name is Joe. He's always on time and seems to really care about the quality of his work. I highly recommend this service. They also have excellent customer service.

I'm usually too busy to do my own lawn so I've relied on LawnStarter for 2 years now. Derrick this year has been wonderful, letting me know if he needs to switch days and coming early if my lawn got a bit long. Price is not bad either, I'm very happy!

LawnStarter & Jason both get 5 stars. Very easy to do business with this company.
Jason is great - he does an excellent job every time.

Started using Lawn Starter this year and I couldn't be happier. Matt does a great job and works hard at maintaining the property. This a very good service, so glad I found it. Now I can relax knowing my yard looks GREAT!

My last lawn guy was too infrequent. LawnStarter is on time, every time. My wife likes the professional who cuts our lawn. If she likes him, he must be doing a good job.

Scott is great! It's one less thing I have to worry about and being a small business owner that means a lot! He's on time, never misses a scheduled mow.and the yard looks amazing! Thank you Scott!

I can't say enough about the work Christopher does for me. He starts as soon as he gets here and doesn't stop till he's done. He is very professional and polite and this young man leaves no Stone unturned.he is always on his a-game. Lawn Starter so far has been very reliable and true to their word about their teams they send out. I would urge anyone that wants a beautiful yard to get in touch with Lawn Starter. I am more than pleased with their work.

Alonda. In LaGrange Ohio

It's incredible one person can do all that. Very proffesional, very detail in his work, corners, edges. And cleans up. I have no complaints. I only wish I heard about him when my mom was here. Her previous law service, left clumps, uneven cuts you can see a wave. And trimming for get it. They came in with a lawn tractor cut the grass that's it's. Grass close to the was left. And oh yes they knocked over hot lamp post.

Super easy to set up on the app. Very reasonable pricing for the quality of service they provide. Clear and timely communication. I have a generously-sized lawn on an incline, and honestly don't know how I'd manage without their help. Thanks, Willie and Team!

This company will show up and mow your lawn or whatever you ask them to do, but they are clearly trying to get you to pay them and avoid the risk of you, well, not paying them, by intentionally not communicating. I paused my mowing in November to re-start in the spring. When I opened the app to schedule something soonish, I was shocked to see they already planned to re-start this week. I didn’t get any kind of email that my pause was auto-lifted and my grass isn’t ready this week.

I was MOST shocked to see that the price for their scheduled mowing—again, this week and *without any notice*—was TWENTY SEVEN PERCENT HIGHER than it was. They raised my prices from $33 to $42 WITH LITERALLY NO COMMUNICATION. Even inflation isn’t 27% since November.

Scam. Will be canceling as soon as I secure another service which is difficult to do in late-April.

Hired lawn starter to remove debri, put out mulch and trim bushes. They rescheduled me 5 times and then sent me a review.
When I gave them a bad review for not showing up 5x they removed me from the schedule. It seems they cherry pick the jobs for the most money and push back or cancel projects that dont make them enough money. Very unprofessional.

I have used LawnStarter for about 3 years. My provider Willie does a good job on my lawn. I am very happy with the company and my provider, I highly recommend both.

Scam! Do not use! They didn’t do the work hard to get them by phone and when asked for the refund they hung up three times. They aren’t located in Cleveland. They hire supposedly subcontractors.big mistake but we’ll reverse charges on credit card and block them from further charges. Filed a complaint to warn others.

My yard is slightly challenging to cut because I have a container garden in the back and the footing is rough near the fence in the back. I have had services before who used a weed Wacker and damaged my containers. Elizabeth's team was considerate if that. They did not get too close to the containers and finished the cut. The rimmed and edged the yard. They showed up when they said they were going to, which is big for me. I've had trouble getting people to show up when they say. I gave Elizabeth 5 stars.

I was happy with the level of service I had received. But the crew changes became a bit too much. I couldn't be sure the crew that knew my yard would continue. Granted, lawnstarter did find new crew's to take over, but then I had to make sure the new crew learned all the things I wanted for my lawn. This became a bit of a communication time sink.