LeafFilter Gutter Protection, Oakwood OH

I had my gutters replaced and was extremely happy with the customer service and professionalize. My gutters are beautiful. They were installed before the date given and the staff was so friendly. I would recommend this company to everyone.

This is the most unprofessional business anyone would ever want to deal with I was supposed to have an installation done and they postponed it 4 times without calling or discussing anything with me, the supervisors are no help at all and clueless and after waiting a whole month and not getting anything done they are telling me I have to wait another 7 to 14 business days to get the refund of my deposit back in which I will believe when I see it having been lied to some many times and if some sales guy named Tony Neuhoff shows up to your home run the other way he is the epitome of the dishonesty and unprofessionalism of this entire company

My parents have had LeafFilter gutter protection on their home in Berea, OH for over 10 years. (Yes, more than a decade without cleaning gutters!) When, after all that time the filter mesh on one 4-foot section worked itself loose, LeafFilter replaced the damaged section under warranty. Clearly, the product has met the test of time with all the freeze/thaw cycles it has endured. Kudos to Dale, the local manager, and Bruce, who made the repair, for their business ethics and customer service orientation. (Pro Tip: Keep your local representative's number. In the unlikely event you need your LeafFilter serviced, it is better to call them than the LeafFilter call center's 800 number.)

From start to finish, our experience with LeafFilter has been a positive one. The sales rep, Emma, was personable and professional, offering a plethora of information and answering our questions - without being pushy. Too much of that would have turned us off completely and negated the sale! Our installer, Ted, arrived promptly and worked hard all day with only a short lunch break. He, too, was personable and professional - and a perfectionist, which we greatly appreciated. He respected our property and our flower beds. Nothing was damaged. He threw the debris from our gutters (ugh!) far into the yard, and cleaned up completely afterwards. He also inspected the job carefully before leaving. If the product is as good as the employees we've encountered - and we hope it is! - we'll have made an excellent investment. Kudos to Emma, Ted, and LeafFilter!

Great experience. Lauren was very knowledgeable and answered any questions I had. She had me sold after 15 minutes. Justin was the installer. He arrived early, installed the leaf guards, and cleaned up afterwards. I was so impressed with his knowledge of roofing. He took his time to explain some roof issues I have. His professionalism, expertise, and work quality is an asset to the company. Thank you.

They have promised to respond with a callback on two separate occasions on some install problems but have not.

We would not recommend Leaf Filter to anyone! We had Leaf Filter put on our gutters. For as much as it cost us we expect to be done the way we were told it would be. We said absolutely said no holes to be put in shingles! That is just what they did! The salesman that was out told us if we went with another company they would put holes in the shingles and Leaf Filter don't! The salesman was really pushy demanding an answer before he left! He told us that the way it was done is not acceptable and would be corrected! Be over a month now and not hearing back from no one! Be 2 weeks since we heard from salesman! We are not happy the way it looks! Looks nothing like on the video we were shown! NOT HAPPY CUSTOMERS! Daniel & Donna Nageotte We are still waiting to hear from your management as you said we would! We expected a lot better form this company!

I worked with this company for about 18 months and then joined the Navy. Well, it’s been over 3 years since then and I still haven’t been paid back the retaniage they withheld (paid back after 2 years). I’ve tried to contact their corporate office and they are either not available or do not return my calls, emails, or mailed letters. They make a good product, but if something goes wrong with their system, then good luck getting their help making it right.

Sales persons came out on 4/21, paid via check and was told check wouldn’t be cashed until after work was completed. Install was scheduled on 4/24, installer came on time and was very nice, but said he could install due to a roof design issue. Immediately after installer left install manager, Scott called and said they were doing some research and would have a solution to me by 4/27.4/27 came and gone with no update, called Scott on 4/29 and could only talk to another install manager Dale. Dale let me know they were still researching and would get back to me on 5/3. Again no update on 5/3, called on 5/4 and left a message with the receptionist to have any install manager call me. Reviewed my bank account and found they cashed my check on 4/28, even though work was not completed. I received no call back and tried to reach out 3 times on 5/7 to the main office with a guarantee to get a call back before the end of the day, also called the sales rep. No one has responded to my multiple inquires and messages left. This is a terrible company and at this point has stole all the money I paid and has done zero work, without communicating any next steps. They claim to have the best technology, but from what I read it is a false bill of goods on top of the fact the customer service is absolutely appalling. You are better lighting your money on fire and hoping the ashes work as a gutter guards.

I wish I didn't even have to give them one star. Horrible looking dont even fit in my gutters! No one yet has come to fix been 2 or 3 weeks.

Terrible. They do not perform as stated unless you have no trees. They won’t even come to blow off material from this poorly designed filter. Over expensive and poor support from company. Check BBB and you can read a multitude of issues. If only I checked BBB first. Run if they come calling!

Called them when I was looking for a gutter repair and they spammed me with phone calls for weeks.

Leaf Filter came out and installed their product on my house and barns. Very professional group of guys and so far so good controlling the rain.

We got brand new gutters with the LeafFilter gutter protection system and are so happy with not having to clean our gutters anymore!

Seems like product is going to work ok. Guy that installed it was very nice, answer all your questions if you have any.