LEE KINSTLE SALES & SERVICE, Van Wert OH

Contact from rep on a daily basis! Great member service. Will definitely be back and tell friends. Thank you for begin such a great dealership!

Had a sensor that went out on my car this week. They came and picked up my car from work and promptly diagnosed the issue, ordered the part and called me to work it in ahead of the holiday weekend to get Ruby all fixed up. Thank you!

Excellent service and they hear you out all the way through your experience. They were actually eager to make sure we were happy and ready for the road in our “new to us” Dodge Caravan. Thank you Cory Compton! Can’t forget Chris in the service department either, excellent customer service.

The Service Department always provides me with prompt service, always responsive to any questions I may have and they always do a Quality job, I will continue to have Lee Knistle Chevrolet do all of the service on my Sierra as long as I own it,
Thanks for the Great Service and Professional work you do!

Everyone was friendly and helpful. Everything went according to plan. I highly recommend Awesome Donnie Egnor for a smooth buying process.

Ernie Kelly is the man to go to! My husband needed to trade his van in for a reliable car. We wasn’t for sure how to go about it. We went to one place before & they were totally trying to rip us off & gave us little information. So we decided to go here & he was soo informative! Answered all of our questions. Trying to get us the most perfect deal for our family. His vibe was totally amazing too! It felt like we knew each other forever. We recommend him! It was such an easy, smooth & fast process as well! We will definitely go back to him in the future! His rating should be above & beyond 5 stars.:) We needed this major upgrade & my husband deserved it as well! He was soo happy!

We were getting very poor service from the dealership where we bought our used vehicle. After a couple weeks of trying to figure out the problem with the vehicle, they decided that the vehicle could not be repaired (and we still owed thousands of dollars on it.) We decided to see if Lee Kinstle's could diagnose the problem. They understood that we had been without the vehicle for a couple weeks. So the next morning, within a couple of hours after they opened, they had the car towed in, the problem figured out, and the repairs done. Very impressive compared to what we went through with the other dealership.

Everyone I encounter was friendly, knowledgeable, and asked me just as many questions as I asked them, and the end result was an amazing experience.

We went there to purchase a vehicle, a 2014 Infiniti QX80 VIN JN8AZ2NC1E9352682 we test drove and it was fine and then decided to purchase it a few days later. Which was January 2nd 2023.
As we were driving the vehicle home, we live 50 miles away the check engine light came on. We took it to AutoZone to get a reading on the codes. It said it’s the Catalytic converter. We took it to Riley’s codes read the same. We took it to our Mechanic who told us that the dealer knew about it and just turned the warning light off.
We called Kinstle and was told to bring it back for them to look at it. A week later we picked up the car, we were told it’s fixed the light came on again, we called again, brought it back again, and again a whole week later we were told it was taken to Infinity, another week past!
So then we were told it would be $4800.00 to get it fixed. Don’t ever do business with them…I’m filing a complaint!
They then agreed to take it back and get the loan paid! We get there, they charged us 2000.00 for taxes and fees! The Manger told us they could not get the sales tax from the state of Ohio. All we had was trouble, and we had to pay?

Love Gary Miller and the service I get from all the employees at Taylor’s. They always go beyond what I request to make my car reliable and look great!

Unbelievable service! My car wouldn't start. They came to my home, jump started my car, drove it to their service center, installed a new battery, then picked me up to retrieve my car.
That is what I call SUPER service!