LKQ Columbus, Groveport OH

Called Monday morning for parts in stock. Parts promised Tuesday. Still no parts Wednesday nite. Told on both days they were on the truck. Customer took his vehicle unfinished. Lost the job and stuck with $1000 worth of other parts I cant use.

I ordered a part and was told that the part was going to be delivered the next day, I had to wait a week for the part, they charged me extra because I didn’t give them my old part but they never told me anything about it, and after all that I got the wrong part and when I called they were super unprofessional and very rude.

Did not get what I was told I would get. They did make it right some what. My repair ended up costing 700 dollars more than I had planned

I bought a used part for my truck, it was ready the next day, they bubble wrapped it and put it in a box so it wouldn't get damaged, plus I saved $300. Over a new piece from ford.

I ordered a reman motor from LKQ, in which i paid a bit more than 3k for only for the motor to be faulty. My mechanic and I have reported the issue because i have a “NO QUESTION ASKED” which states labor and replacement will be taken care regardless of failure. Well they have been giving me the run around for a month which has left me car less. No only are they steady telling me they don’t have any information for me, they continue to say someone will call me back but no one ever calls and I have to always call to be transferred around. I have been paying for rentals each week because I don’t have my vehicle but no one can give me an answer when Something will be done. The Columbus location is putting everything on the Texas Corporate and the Corporate doesn’t answer the phone. I would highly highly suggest looking into alternative options because My experience with LKQ has been god awful thus far.

I was looking for a spare tire option for my Chevrolet Volt that has none; just a bottle of tire sealant. I didn't trust the wheels they were recommending, like off a Nissan Juke and Ford Mustang (?).

The wide assortment of affordable auto parts is wonderful. It seems like they have any part I need any time I need it!

When I came in the secretary at the desk was on the phone, there was a sign to take a number and have a seat, I did so, but I was never greeted by anyone or told something like we will be with you in a moment. They didn't seem apologetic about taking 20 min and still not called my number. Bad customer service unless your a big buyer.

Received defective parts from LKQ and they don't except returns. The ball joint received was cracked. That concerns me as related to quality assurance.

Zachary Stayton Ext. 5386 is the best in the business. I've worked in the Autobody business all of my adult life, and Zach's precision, follow through and professionalism is second to none. If it's not OEM, I call Zach