Lowe's Home Improvement, Warren OH

Lowes needs to work on their internal communication between store and warehouse/delivery. Had a problem with an appliance, sales staff worked to correct situation, breakdown in communication with getting appliance returned but it finally did happen. I think problem was not people but Lowes internal system. So Lowes staff 5 stars, Lowes internal systems 3 stars

Ran in to grab a quick Mr Tough Buddy heater for an event this weekend. I appreciate that the online stock was accurate and that 3 staff members were very helpful in directions to where product was and extended warranty. The store is clean and staff friendly.

The staff acted like they didn't sell my product. I was pointing out out to them. The girl at least had the common sense to ask for the item number. Which you could clearly see from the outside of the box. Then the guy who didn't belive they sold them grabbed the wrong item number. He sighed and I had to tell him the right item number again while pointing at it.

My husband and I went to buy ceramic tile and my husband has a medical condition and he is unable to pick up the boxes of tile and I am disabled so I can not do it either, so anyway there was a Lowes employee standing two or three feet from us talking to another employee and the employee in flooring was very busy. I asked if one of them could possibly help put 4 boxes of tile in our buggy and she said well isn't there someone in flooring and I said yes, but she is very busy. Doesn't Lowe's practice TEAM work! She and the other employee was pretty much standing right next to us doing nothing, but talking. I should have said something to their manager, but I didn't! Probably will be going to Menards from now on.

None of the employees wanna help and if you call you're on hold around 15min and still no answer to a question they need people that care

Asked an associate where something was, he asked me specifically what kind I was looking for. I told him and he directed me to a location where the item wasn't at. It isn't even carried in the store. Its an order and pick up item. Overall the store is good but I was disappointed in this particular employee

I needed closet doors. Online they said we have six. I go to customer service. Oh yes we have six. Go to pick up doors.sorry our counts are off. We do not have these but our Boardman store has seven. No thanks. Wasted time & gas.
Store workers were nice & apologetic.

All most anything I am looking for i can find here it may be a little more expensive than other stores of its type it's easily accessible by Highway and they almost always have whatever you need

Friendly and efficient customer service woman. Settled my delivery concerns quickly. 3 rah rahs.

Incompetent and lazy. Purchased a refrigerator and the third party delivery contractor wouldn’t deliver into the basement. They measured and said it wouldn’t fit. Which would be fine, but according to their own measurements it should fit. Area had a height clearance of 70 inches, refrigerator was 69 inches tall. I admit, it’s not an area that’s easy to work in and move a large appliance into, but when you accept a paycheck to do a job you can’t pick and choose what you want to do based on how easy or how much effort it’s going to take. After returning and picking out 3 different refrigerators and having the delivery crew refuse to even try putting them in place we’ve finally decided just to get our money back and go somewhere else. The only person that was interested in helping me was the woman in the delivery dept. I believe her name was Gail. But at the end of the day there really wasn’t much she could do. The manager in the appliance department couldn’t care less about the problem. She was rude and had no interest in helping me resolve the issue. I know my family’s business isn’t going to matter much to Lowe’s, they’re a large enough company that they’ll make their profits and and not give a second thought to a situation like this. I also know this matters even less to a hourly employee like the manager in the appliance dept. But at least have some pride in what you do. That goes for the manager I spoke to and also those delivery guys.

John P.was very helpful and went way beyond what I expected. I will be back to buy a toilet. Lowes comes thru again.

We were here this evening at 8pm in the lighting dept. Buying a ceiling light clearly marked $79.88, at the registered it rang $89.88, we had to walk to lighting to prove the signage, after all that the sales clerk refused to sale us the light for 79.88 and stated they have to to by computer! I told thats false advertisement. He said oh well!
Sincerely Chris thats it

Was very excited to see there was not an issue with dinosaurs. You can shop without constantly looking over your shoulder for dinosaurs attacking. The komodo dragons keep this place on the up and up

Was pretty easy going after what I needed, but because of one thing. The Lowe's website. It accurately told me which aisle and section of the aisle my products were in. It was very easy to get in and out. This isn't something that I am used to, where it tells you exactly where the item is and it was actually there. This store is large and without this little helper it would have taken a lot longer. It also gave the stock count as 9 and there were in fact nine furnace filters of that type there in stock. Filter me impressed. Made for a hassle free shopping experience.

Be ready to walk. Aside from the hassle of hopefully parking near the register, then having to walk around to the entrance, and having to use a register on the other end of the store, after pre-planning, the store is well stocked and has a relatively helpful staff there to help you meet your hardware needs.

As a former Lowe's employee, I have loyalty to Lowe's above other stores.but I also know how things are SUPPOSED to go. My husband and I are remodeling our kitchen. I talked him into sticking with Lowe's even though he wanted to go elsewhere. We ordered cabinets in March and have yet to receive all the cabinets in mid-July. I understand this is a manufacturer problem, not the store.although once the purchase was made, Lowe's seems to have washed their hands of advocating for service. We also purchased an entire kitchen's worth of appliances and explained that we did not want delivered until the cabinets came in because we have no kitchen to install them in.they have scheduled us for delivery no less than 3 times and we've had to keep telling them NO! Then last night we went to the Niles, OH store to purchase our flooring, which was special order. Granted we arrived at about 8pm since my husband had to work until 7, but there wasn't a single soul anywhere around the flooring department. We pushed the assistance button which puts a call over the loud speaker for help. It announces 3 times before clearing itself. We re-pushed it 3 times for a total of 9 announcements and not a single employee came to answer it. On the third attempt, I called the store from my cell phone and requested to speak to the manager on duty. I was given a manager and explained I was in flooring looking for help, while the announcement was going off. He came to the department but was very defensive about their lack of staffing and at first said the person was at lunch (@8pm?). When I inquired about the neighboring departments because we used to cover multiple departments if no one was there, he snapped that the staff in the other departments weren't scheduled that late. Luckily I had already done all the legwork online to figure out what I needed and had a print out, so he could enter our order. I had wanted to confirm with an employee about what we were getting, but didn't get a chance. We completed that transaction and went over to plumbing. We ran into another customer who was looking around desperately for an employee to help him order a sink. He was there earlier and bought a $1,000 Kohler toilet and wanted to order the matching sink, but couldn't find an employee to help him. We were looking at kitchen sinks, but started second guessing what size sink we would need. We walked over to cabinets (fully anticipating for there to be no employee there either, which turned out to be the case) and then went next door to appliances where 4 employees were standing around their computer station. We asked if anyone knew anything about the cabinets (believing at least ONE would be appropriately cross trained). We got blank stares, and the manager of the dept said she could look up our order "I guess" and tell us what size cabinet we got, but they had no ability to help us with our actual question. My husband left fuming that after spending over $10k in the last 4 months, this is the level of service being provided. I am having a harder and harder time defending Lowe's. I tried to call this morning at 9: 15am to ask the kitchen sink size question, only to be told no one is in cabinets until 10am. I don't understand how a store open from 6am-10pm doesn't have competent employees to cover ALL their departments during open hours. People work during the day, not everyone can come in the middle of the day to do things like this. Very disappointed!

Love Lowe's.received a gift card for Father's Day.spent every penny plus some.if you can't find what you're looking for.then you might not just need it. Very clean restrooms and store. Check out was a breeze

Went to Lowe's and got 15 bags of sand. Paid for them and the cashier call for assistance in lane 18. I waited 5 minutes seen two people get on a tow motor thought they was going to help me. They went away from me and no one else didn't show up for another 5 minutes. So I grabbed the 15 bags of Sand. Want back to the cashier. I asked for a manager the manager showed up and basically said he cannot do nothing about it. That's why about 10 years ago I stopped going to Lowe's. Nothing has not changed since then. Corporate need to do something about that that's why they are losing a lot of business because their employees will run from the customers and will not help them out.

Bought over $300 in cabinets missing all the hardware. How would you feel. Tiffany was very unsociable. Couldn't smile had a very bad attitude. My guess she may have been on her period. Still haven't gotten hardware.