Lowe's Home Improvement, Akron OH

Found exactly what was needed
. With the help of a kind and helpful young lady in the garden center

Had some issues with getting some paint tinted for the finish I selected in the paint dept. They were not able to tint light colors.

Ordered a refrigerator and had a date set for delivery. I took off work that day so I could be available to let them in. I was told they would call the night before with a time frame for delivery and then call the day of when they were on their way. Never heard from anyone so the day of delivery I called the store and was told my delivery date was changed to the next day. They tried to say I talked to someone and ok’d it. No one ever called me and I definitely wouldn’t have ok’d it because I work a full day the next day and wouldn’t have been available. They couldn’t say anything other than sorry not sure what happened. I missed out on an entire day of work and pay for nothing. Unacceptable

If your a contractor all the big box stores suck right now! There all having trouble getting stuff in! I had to drive over an hour the other day jus to get a meter socket!

I love Sabrina in flooring. She has unparalleled knowledge and is a joy to work with. I'm so grateful for the nearly pai less floor stuff.

Went in there for some kind of specialty light bulb. I was intimidated as I looked at what seemed like 5,000 different bulbs! Then an older gentleman came down the aisle and asked if I needed help. I showed him the old bulb and he knew exactly where they were. I was on my way with a new bulb and alot less stress. LOL.thanks for the quick assistance!

I purchased a stove 3 years ago and my stove blew out and sparked up due the cords being loose. I just had to pay $120 for repairs to get a new terminal block and cord because you didn’t put the part on that keeps the cord from coming loose. I just bought my mother a stove a few months ago and I won’t be using you guys anymore. If I’m paying good money it should last very long. Thanks for not installing correctly

Was fair a little difficult to find product. They were quick to help me over the phone. Plenty of staff on the floor, should have taken me to product rather than telling me aisle number.

I would like to give a big thanks to manger Melanie and construction manager Adam. We was shipped the wrong material for our deck. They worked with us and got the correct material to us quickly. Our deck is almost done, if it will stop raining. Again, big thank you! Cynthia Buchanan

I love that this store is 10 minutes away from my house. As someone who does a lot of DIY projects, it's great to have a resource so close for the repetitive trips I end up needing to make for each project!

We had a awesome salesman. His name was Vince and I would advise anyone to ask for him. He was above extremely helpful and honest.

I have shopped here on numerous occasions in the last few months and have found employees to be more security than assistance. I witnessed a man steal power tools, load them in his vehicle and then come back in the store, steal more stuff and let his accomplice know they should make a run for it. Lines were backed up before the incident, and it took me almost a half hour to buy my pineapple floor mat.weeks later i visit the store, doing regular shopping, I asked to purchase a very large tool box. The gentleman helping goes to dig through the stock and get it ready for sale. This took quite some time, and was told to be available. I continued to shop for many other items in the tool corral when i was followed and eventually cornered by an old man with a cart. I told him several times why i was there. I spent a significant amount of money that day and was treated like a would be thief! I go there because they have decent packs of contractor ceiling fans and was also stalked and eventually givin a lesson on aerodynamics that was ludicrous. This store is a joke.

Store garden center was well stocked, with helpful, curtieous employees. Medium wait time in line, but nobody was wearing masks.

Rick in tools was very helpful kind and taught me something new about a tool I was looking to purchase for my husband's birthday. I appreciate Rick taking the time to talk with me and teach me something new. Lowe's needs to give Rick a raise, promotion or buy him an all paid vacation to the Bahamas! I will definitely be back to this store because of how he treated me.

It's a Lowe's. It's what you expect out of a Lowe's. 4 stars, as far as their stores go. Staff at this location is more helpful on average than other Lowe's locations and the store is clean and well stocked.

Everybody just still helpful no matter what or when you go to somebody always approaches you and asks how they can help you