Lowe's Home Improvement, Alliance OH

This is definatly one of my go to places. I buy a great deal of my garden supplies here as well as all my landscaping equipment. I recently came in and got a water cooler and Beth did an awesome job helping us out with that. I would also add that all the the staff here is very helpful and positive when I come in and I appreciate that. Keep doing what you are doing and thank you for serving our community!

Wad on hold for over 20 mins.finally talked to someone about lawn tractor parts.belts.
Bad service.wasn't happy.felt I was forgotten, just hanging on the line.

I can always fund what I'm looking for there, even if I have to ask. And getting help is no problem for me.

The last 2 times ive been in the las8 day. The only register that are open.is one in proservices and in self check out with lines. I know management needs to watch budget. But there bonus is based on these numbers. What kind of bonus will they get when we can shop at a different store. That values customers not money

I like the store but they need to train their employees in the department that they work in not real knowledgeable about their department

We stood and waited over 20 minutes for someone to come to the carpet cutting area, after we had pushed the button 3 times and nobody showed up. I went to look for an employee and they said sorry we don't have anyone here for that department. Someone easily could have come to tell us that instead of allowing us to stand there when they could clearly hear the page being made to the entire store that someone needed assistance. Very poor customer service.

Extremely annoyed.we went in for piping and in the back in the corner where they must receive shipments. I started to hear music from the home appliances and kept getting louder. The employees were blaring music to the point we could barely hear each other.extremely frustrating when we were trying to figure out measurements and how much product we need. I understand maybe some music.but to the point we can't hear each other is a little to much. I don't even have my music that loud when I'm at work I'm a factory. PLUSSSS. They isle way completely blocked off. And this is not the first time that that has happened. Like get it to freaking gather lowes.

Went to Lowe's and purchased a piece of acrylic cut (15 7/8 x 21 5/8) it was cut to 14 7/8 x 20 5/8). Called to see if I could get it corrected and the manager said no. I can't express how messed up that is.

UPDATE* After calling the North Canton store they explained that an exchange should be done. I went to the alliance Lowe's customer service in person. The manager interacted with an associate Infront of me and didn't care at all to hear the situation ultimately I got my money back and I'm headed straight to home Depot. The irony is huge when they boast veteran appreciation and treated me that way. Ultimately nobody should be treated that way.

We recently had all the windows in the house replaced by Lowes.they did a great job doing the install. But our family window is still missing the screens.they have ordered the wrong size of screen 3 times, here its going on 7monthes since the install and we still dont have screens. I would think twice about having Lowes do your window replacements.
Also to add to the disappointment, they installed a fence around our back yard. Looks very good but again there service sucks! They let big concrete slabs in the corner of the yard that i have to remove also on every fence slat they left the bar code tags at the bottom.so they have to beremoved before we can paint the fence.that is time i have to put into it. If i wanted all that clean up work i would have done the job myself. I would not recommend having a fence installed by Lowes, there service sucks!

The associate in grills was very helpful, as was Linda in blinds and carpet. The cashier beth was extremely rude and unhelpful. I am too angry to explain but if you can avoid her you should! And by the way, if you get something on sale, you can not use your military discount! She didn't bother telling us this while at checkout.