Lowe's Home Improvement, Lorain OH

Hailey I want to give a shout out to, Thank you for all your help with my online orders you went above and beyond and called to let me know that my orders were in at the store now that's customer service

What a difference between this store and the rocky river store, this one had intelligent, helpful associates. I'm still not a fan of no cashier's, only self service

I LOVE going to home improvement stores, like Lowe's! I always get great ideas for what I want to do to my home. If they paid their employees more, I'd probably try to get a job there because people are typically happy when I see them at Lowe's or another home improvement store. I haven't been to Menards yet either, but I heard they have a great selection too. I like to stay local to the city I live in though, but I wouldn't mind giving to browse and see what they have. The prices at Lowe's are pretty good too.

The Lorain/Amherst store is the best lowes I’ve been in to. Clean and well organized. Plus everybody knows blue is better than orange

Terrible experience nobody knew anything about what I was looking for (Fabric for a yard swing that I bought there) and sent me all over the store to different departments that didn't have what I needed, didn't even want to try and see if replacement material could be ordered, they just didn't care, really poor customer service. They definitely need a manager.

Love this location. Staff is knowledgeable. I started going to this location simply because I live so close. But now I go because of the friendliness of staff as well as convenience. Other locations seem hit or miss.

Great place for everything you need with a knowledgeable friendly and helpful staff.

The store is always clean and the employees go above expectations for there customers.

I WILL NEVER SHOP LOWES AGAIN!
We ordered 100 sheets of drywall and 13 buckets of drywall mud on June 14th scheduled for June 20th Delivery. They call yesterday and tell me that the driver called off and they couldn't find anyone else to bring it and reschedule for today June 21st driver calls when he is only 10 mins away, says he can not put the drywall in the garage with his machine only the driveway. I advised that's not what the lady told me yesterday said she was sending someone with him to help unload it and they know nothing about it. LOWES HIRE BETTER MANAGERS!
Sincerely,
Your old customer

Primarily itemized the garden center. I was happy with the selection and prices. For late May, all of the plants being sold were healthy and a good size. Most prices were clearly marked, which makes shopping less stressful. My mom and I had two carts with our stuff mixed up, which was probably a bit confusing for the cashier. But she was very relaxed about it and rang us out quickly with no issues. I wish they had more lawn/garden decor available, it felt very sparse this year… but that’s likely more of a corporate supply issue than this specific store.

I have had the absolute worst experience with this Lowes on multiple occasions. Most recently I had a fence installed through Lowes. The fence is beautiful and it actually went up quicker than I anticipated. I was disappointed to see huge piles of dirt left near each post that was dug and gaps around the posts after the project was complete. There were leftover materials and I was told they would be picked up by Lowes and I would be refunded for any unused materials within 3 days or so. The materials were picked up on Monday May 8,2023 (after calling multiple times to arrange pick up). Today is Thursday June 1,2023 and I still have yet to receive a refund. Additionally, I discovered last week that there are two large piles of quickcrete that the installers had spilled. One pile is in the middle of my driveway and another at the bottom of a side entrance stair case. I contacted Lowes installation and they reached out to the install company. I was told on May 24th that someone would contact me within 2 business days to come out and clean up quickcrete and rake the dirt. I have yet to be contacted. When I reached out to the installers they shared that Lowes closed to request for approval and the installers are now in the process of creating another work order to get these issues resolved.

This has been an absolute nightmare. The communication between the store and the customer, and the store and the installers is nonexistent. As I mentioned before, this is not the first issue I have had with this Lowes and because of this ongoing issue I will never shop here again. I will continue to wait for my material refund and for the installers to come address the dirt and concrete. Just not sure how long I will have to continue to wait.

I would give zero stars if I could.

Always my go-to for home maintenance/improvement needs. Also, as a veteran their discount program is easy to use (unlike the orange store) and staff are always thankful which is really a special touch for me as a vet and consumer.

I’ve been shopping at this store for a long time and it’s by far the best place to shop…I own my own electrical business and purchase a large part of my supplies from them and also do all my home repairs from this location…never have had any issues with returns or replacement

This store has really gone down hill. Every single curbside order I have placed in the last year has been full of headaches and frustration. If you go in there is always a half dozen workers atleast standing around talking among each other or playing on their phones and if you do ask for help more so then not the answer you get is "I don't know"

I bought a curtain and went home then I realized that need to be cutting, so I went back and go thru customer service, one lady was on the register and another guy was jus right there neither of them even look at me I was jus three feet away from them wait for couple of minutes they even bought in greeting me also another guy come and I asked him if he can help me and he just right away even let me finish what I was going to say interrupt me and said no ma’am I can’t help you I just come here looking for something, I keep talking and finish what I was going to said over him and then he realized that actually he can help me and he did it, actually I think they should training better there employees to be multitasking and know how can greeting a customer and keep doing what they was doing without affect your customer service

Finally got someone to help me get the grill i wanted for a year now. Sarah was extremely helpful in me ordering a grill on line i wanted. And the girl working with her was so nice also.

Lots of great ideas and love their outdoor and some of their landscaping miss you when I go out and get ready for the summer LOL