Lowe's Home Improvement, Marietta OH

Friendly staff- when you can find them. They also seem to keep the knowledge amongst a select few because most of the times I ask for help they also need help.

Help is here to be found. Very informative. Toda y I need a manager help to see if my lowes card was found. Waited 15 minutes for the Manger to arrive at the customer service desk who waited on other customers who had not been there along as I had with no acknowledgement of the slowness of service and waiting on others.

Our goto for home projects supplies. Friendly staff and great music in the store. I would recommend a comfortable seating area for women or whomever needs to sit and wait for someone. This store is like a clothing store for women but it's men looking at tools etc.

Usually have a good experience here with the employees. I think the managers are good and that reflects in the workers.

I would give five stars if they would open some registers manned by real people or if they didn't have someone standing at self-checkout making sure people were not stealing merchandise

Very big store with lots of everything you need, and multiples of it too. Have some time on your hands to look around because you don't take the time to look around you'll miss out.

Had to pick up a package for my 92 year old adopted Grandma. She wanted orange lights to decorate her porch along with her other seasonal decor. She had called the order in and paid over the phone.
The lady at customer service had remembered speaking with her. The service representative was very kind and helpful.
It was a good experience.

Some of my favorite people work here. Theres one lady that works on the contractor side. Shes amazing. Always puts a smile on your face. Fantastic customer service

It's Lowes I mean what else is there to say. If they don't have what you need they'll overnight it to the store so much neat building supplies

Great store but it seems like every time i go to get tin they have something setting in front of it but great service today

This place is getting worse. Been there twice, no help at all. Home depot is looking better.

Ghost town of people looking for things, and employees standing around.
Update. 8/26/23
Self checkout is full and no cashiers other than contractor side.
Progressively getting worse.

Never any cashiers. I've walked out leaving my lumber on the floor after waiting 30 minutes to TRY to check out. Do not be in a hurry for sure. Faster to drive 15 miles to Home Depot and actual cashiers.

Very poor phone customer support, 50+ minutes (not a typo, I hung up just over 50 minutes on hold without hearing back) and counting on hold with no check in to the person on hold. Android app states 7 items are ready for pickup, while the order has 10 items.all items in the list are marked ready for pickup, but 7 does not equal 10.probably a bug somewhere. Seems Lowes has customer service and UX in their app to work on. Not to mention I received 7+ Lowes cards in the mail and all of my orders split across them so I don't have a comprehensive history unlike other retailers seem to have solved for customer accounts.

I always find what I need. Staff is hit or miss on if they can help correctly, but seem to be as helpful as possible.

Melissa H.in Kitchen cabinets is awesome! The appliance people could be a little more helpful even it is to just get someone to assist you when you are waiting, instead of just saying they will get someone and then never coming back.
7/19/2023 Update: : Lowes continues to be a go-to place for all my home projects. There are some really great people working here. Jeff is all things great but knows Windows and Doors like a pro. Alicia is a pro check out worker and is always happy and smiling!

Lady at return desk unfriendly, paint area unstaffed. Had an employee page help for paint.

My only problem is they never answer your phone calls. Once the store connects you with the Department that you need. You can never get nobody to answer. I know i spent 20 minutes on the phone waiting never did get a answer. All I got was hung up on. Thanks Lowe's