Lowe's Home Improvement, Cincinnati OH

Inexperienced. Rude, arragont, smart mouthed manager, unhelpful people.won't be back. Especially because of the GM.

Excellent service. Fast check out. Had everything I needed and a few clearance items as well. Love it!

Went to buy a gas grill. Waited in dept for 15 min and went to find a salesperson. Finally an appliance sales lady saw me waving. She paged someone. I told the guy which one I wanted and he went hunting. After 15 more minutes I went and told the appliance lady I would buy one someplace else. She was the Only one who actually helped. My money will go elsewhere. Poor customer service!

This store, like their others have gone down hill. Poor management, lack of inventory, hiring incompetent workers will be the demise of this company!

My GE dishwasher which is less than 1 year old has been broken for over two months. It is under warranty and we have been given the run around by Lowe's and their shoddy third party repair services. Over the last two months we have had no show repair services, cancellations, break from policy, and no support or customer service from Lowe's. I'm not sure what the point of a warranty is if they do not honor it. I will never purchase appliances from Lowe's again. Their customer services is non existent. The third party repair companies they use are awful. Lowe's should evaluate those contracts. Once company claimed they came and fixed our washer when they didn't, they lied to my husband, and lied to Lowe's for the reimbursement when they provided zero service.

We are going into month 3 with no dishwasher and were just told again by Lowe's that their repair company Triple A, has cancelled our appointment for tomorrow.

Lowe's does not value their customers, and does not honor their warranties. Purchase elsewhere.

Not enough employees, understaffed cannot get a manger to help, very poor management and poor training for new employees,

An internet order that was placed 16 hours prior to visiting store was not ready. The reason given was that they had no one in that department
No one could locate the manager on duty.

Had what I wanted, but switching it from pick up to delivery took a long time. On delivery day, it wouldn't fit on the truck, so they said a truck was coming back.after 5 calls of 30 to 40 minutes each a Manager brought it. This was $550 worth of vanity and cabinet that I needed on the date promised, as plumber was coming next business day (scheduled weeks in advance) to install. It worked out, but was very stressful, and would not have been delivered if I had stopped calling.

Helpful employees. Fair prices made even better with a discount for veterans. Highly recommended.

Had everything I needed. Also easy to locate items and customer service on floor to help if needed.

Helpful staff in every dept. Have purchased everything from paint, flowers, landscaping items, items for remodeling a bathroom, to renting their truck a few times.

This is a big Lowes store. When you walk in, there is usually someone to help.but like all Lowes, they may not give you correct information, or may not know. I wanted a mailbox post, on line told me the aisle and bay. Searched for 10 minutes when an employee told me they mover them to the front.
What good is online information if the store changes it.
Lowes has nice supplies. The store is terrible.

Horrible customer service in the appliance Dept. Go elsewhere if you want to have your? 's answer.

Some people that work there they don't know what they're doing but they said they are the best that's why I didn't buy it because it took too long to find it

My preferred hardware store. Only 3 stars this time. Mill work has been needed my last few trips. The Saw is always broken. Fix the Saw!

Customer service at this particular location is obviously on the critical list. The store was not crowded at all and there were staff throughout the isles, but no one ever approached me and my wife and asked us "could I help you with something. " Sadly, we had to approach multiple store staff for assistance.

Bought a new riding mower. Make Lawn Care Great Again. Now I wish it would rain more so I could cut the grass more often.

I m a contractor and this lowes made it almost impossible to return an item because I lost receipt. I think I m going to break my loyalness and switch to home depot because of how horrible and ignorant the return guy made me feel. Most lowes are Awesome.however stay away from this one

Always enjoy shopping at Lowe's I just wish they would have two cashier's in the garden center at all times.

I can always find what I need when I use their mobile site to locate the aisle and bay for the product I want.