Lowe's Home Improvement, Middletown OH

Useless 5 people sent me in 5 different directions. Didn't find what I wanted so I left and went to Walmart.

Could use more employees that are people friendly. Please ask customers if they need or want help

An all but 17 year old nice but incapable young man working by himself in the paint department is a recipe for disaster! Need I say more!

March 26th 2021 8: 00pm - Plumbing guy reluctant to help. Said a few vague location and got back to whatever was more important than helping customers. If it’s on the shelf and you can find it, this Lowe’s is fine. Don’t expect help. Especially from the night plumbing guy. I found a random worker who radio called the plumbing guy who sounded reluctant to oversee his department. Customers first guys. You may be understaffed but see it through with the guy in front of you before moving on.

Store associate was very helpful! She gave good direction in the tool section! Chris at checkout was awesome! He answered all my questions and made sure we got a raincheck for the battery that was currently unavailable. Very great staff made for a great shopping experience!

I purchased a refrigerator. I had some delivery issues but the appliance manager made it right. I'm happy with the refrigerator so far.

Returned some plumbing supplies and the cashier was insinuating that they were stolen, and I found that VERY RUDE. The other employees were polite and helpful, would have given more 's if not for my first encounter.

My second choice in big box stores for home maintenance supplies behind Menard's. They are usually conveniently located which is a plus. They were willing to give a discount on supplies for my son's Eagle Scout project a few years ago which I really appreciated.

The Lowe's in South Lebanon Ohio is well-stocked and has helpful staff, as is true of most of the Lowe's I've been to. I bought some flowers there and something else for my garden. When we were in Middletpwn for lunch, we went to that Lowe's to get more flowers and more of that garden supply, but they only had a few flowers and none of the other thing I bought. We wound up going back to the South Lebanon store.

Just dont ask anybody that works in the areas for certain things, they will send you on a goose run.

Love the store and selection but the staff needs a lot of work. Very hard to find help and many times the help you find is just as lost as you are. Customer service desk staff are impatient and lack basic customer service skills at times. Simple Hello, how are you doing? Goes a long way rather grabbing whatever your buying and not communicating with your customers.

Service could use help they don't cut wood for you and when you hit the stupid help buttons it takes 30 min. For someone to help you. But I should say the help buttons are a great idea but you need a bigger friendlier staff

I've spent thousands of dollars here since I have bought my home. Usually, things go add they should, but there were 2 times where the cashiers did not give me the correct change. One time it was 20 dollars, the second time it was 10 cents. Just count your change when you pay with cash

I just pulled into to use their parking lot to respond to some emails that had piled up. I am trying to be a more responsible driver and pull over to do those things now. It was a fine parking lot and served its purpose admirably. I only wish there was some shaded areas in the parking lot. A grassy knoll or two would be nice and a water feature would be just wonderful. The sound of a babbling brook just does wonders when I am tired from the road I travel.

There is a wide variety of products at reasonable prices. Getting help from staff can be a little difficult at times. If you need anything ask Dave in appliances, he is the best.

I’ve had trouble with in store pickups a few times and the attitude of the staff, but i now visit the West Chester location.

Love this place. Have had many wonderful interactions with many different staff members. Most recently, Kirk, helped us with our new carpet. Can't say enough about the friendliness and knowledge of the people I have encountered here.

Absolutely terrible customer service. Staff only worried about the Ohio State football instead of doing their jobs. I will go out of my way to go to home depot

Went here for a plumming piece none of the men could help me I asked the girl working back there I beleive her name was candi guess what she found it with no problem

Wonderful people and awesome selection of items. Cashier was a little on the slow side for my liking but that's just me.