Massage Envy, Mentor OH

I've been a member of Massage Envy since 2010 and have enjoyed their services in several different states since that time. The Mentor location is honestly one of the best I've seen. Their deep tissue massage therapists are excellent and their customer service is one of the reasons I choose to stay a member.

It's expensive but sometimes you need help.
I'm concerned about paying for the upcoming services.

I’ve had low back pain for a while and had chiropractors try to relieve my pain with minimal results. After one session with Chelsea my back feels 100% better. I highly recommend Chelsea

I have got two massages at the Mentor location and highly recommend them! Friendly staff and comfortable environment. I have ledt both appointments feeling so much more relaxed.

Honestly I'm really disappointed. I called almost 2 months ago to try and schedule a couples massage for a vacation we are taking. I was told the books weren't open yet and to keep checking online for availability to book an appointment. I checked every week for about a month, then every few days starting in May for a June appointment. I only saw one availability pop up, and it wasn't for the service we needed. I called towards the middle of May to try and get help with scheduling thinking something was wrong with the site, just to find out booking was full.
Now, it's past the time for me to schedule anywhere else, and a part of our vacation we were really looking forward to unfortunately won't be happening.
So if you're trying to book with this place, you apparently have to call at the beginning of the month prior to your service and schedule. Do not rely on online booking.

I tried booking a appointment almost 2 months in advance, got no response until 2 weeks b4 my vacation and all of a sudden the day/time I was asking for (for almost 2 months just became unavailable) definitely don't recommend to anyone, get ur workplace in order please u just ruined my second day of my vacation, these vacations are not easy to come by,! Do not look up this place it is a obviously rip off of a establishment and it will not work with you!

I started my monthly membership prior to covid and never had an issue getting appointments at that time. However, after covid restrictions were lifted this location struggled to meet customer demand and with staffing (just like everywhere else). They never had availability and I was on a waiting list. I accumulated numerous massages from being billed monthly. I still have 7.5 of those at this time. I called and they froze my account for me. Great, but they continue to struggle to have availability. They would text me at times with last minute appointments that I was rarely available for. My account was frozen multiple times and now they say I can't freeze any longer even though they are the ones who can't meet customer demand. I was given the options: cancel my membership and use up the accrued sessions in 70 days (laughable since they never have openings), continue with the status quo, or pay $20 a month for a freeze on my account. Others here noted this location's staffing issues and is bad business to put your issue off on the customer so much that they have no real options that are fair to them.

I've had a membership for a few years, and the therapist I was seeing left. I've just recently been seeing DereK who was recommended by another massage envy employee. I have not been disappointed. Thanks