Mattress Firm Kings Mall, Cincinnati OH

Andy is the absolute best. My wife and I went in for the 4th of July sale and we left feeling like mattress experts. Andy had an answer to every question we had and completely understood our needs. Definitely recommend this location to anyone needing a new mattress.

Love my Beautyrest PressureSmart 2.0! No more back pain! Sale person Jonathan P was professional, knowledgeable, great to work with. Delivery was on time with no issue. Same mattress was on sale for $50 less 2 months after delivery, Jonathan refunded me the difference per Mattress Firm 120 nights low price guarantee. Great experience over all!

5 stars for customer service provided by Andrew.

We went to this location 3 times to check out mattresses. Each time we were greeted with a smile from Andrew. He was knowledgeable and explained us the details of the mattress and was patient with us when we took our time to choose a mattress & pillows from the different varieties available.

Great job, will be a repeat customer!

The sales people were very knowledgable and engaging. I had a good idea what I wanted and was shopping the memorial day sales. I gave a 4 only because I have to wait for delivery to complete my review.

Great experience with Andy. He's very knowledgeable and answered all of my questions. He went over features of many mattresses and discussed box spring vs adjustable mattress options. He's thorough and personable.

Jonathan was the store manager on duty when we bought our mattress. He was absolutely wonderful, an extremely hassle-free buying experience without the typical salesman pressure. He was attentive and made himself present to kindly answer any of our questions but was not over bearing. My husband and I were so so happy with this location and especially the personnel!

Delivery was awesome! Came on time. Mattress process was easy. Spent less than 30mins from start to finish in the store.

Jonathan was incredibly knowledgeable and helpful. He made me feel comfortable and encouraged me to take my time choosing a mattress. He explained all of the features and benefits of each mattress I was considering. I had a long day and honestly had lost hope in customer service until I walked through the door. He was patient with my indecisiveness and never made me feel rushed. I ended my night not only buying a new mattress but with renewed hope for above and beyond customer service. Thank you Jonathan and Mattress Firm!

Jonathan was so knowledgeable and helpful to us today! We went in only knowing that we hated our current mattress and he guided us through finding the perfect mattress for our needs.

Both salesman and manager were personable and professional. They did not rush us and answered all our questions. We are very happy with our purchase.

Andy was working when we stoped in 8min before he closed for the night he took his time to go over different mattresses with us and wasn’t rushing our decisions on a new bed. Ended up buying two thank you for great customer service.

Andy was excellent came across both knowledgeable and genuine, we felt no hard sales pitch, but he was available to answer any questions. I would characterize it as more of a guided shopping experience.

Hands down the most honest sales staff we have come across. John was extremely professional and very knowledgeable. We will definitely be back!

Shopping for a new bed for my Mom. The store manager was very helpful! He had my mother try different beds and explained the benefits of each mattress. He told us to do our research and come back and try the beds again. He said it's important make sure the bed we choose is the right one. We will be returning soon to purchase a mattress set.

Jonathan was a real pleasure to work with. He was knowledgeable, patient and informative. The store has a large selection of mattresses in varying price ranges and frequent sales. I am very pleased and highly recommend that you see Johnathan at the Fields-Ertel store.

Best price (by far!) of the three mattress stores we visited — same quality mattresses— very helpful, not pushy, and really knowledgeable. We’ll go back when we need another mattress!

We stopped by this location on Sunday to test out the purple mattress. They unfortunately didn't have at this location, but the salesman who spoke to was very professional and friendly as he directed us to what location had it available.

Jonathan was excellent! Very easy to speak with, knowledgeable and honest. This was easily the best experience we've had buying quality bedding. We were able to get a fantastic deal and will gladly keep purchasing from Mattress Firm in the future.