Med Mart, Cincinnati OH

Darlene was so helpful. Doing a million things at once. She needs more team members!

I went to Med Mart with my Dad who is in town visiting and Caitlyn helped us so much! We called ahead for a large ice pack and left with a wedge and back brace as well. She was well informed, courteous, professional, patient, and kind. Thank you so much for your help Caitlyn

Caitlin Leimbach greeted us with a welcoming smile and answered all of our questions and explained our options with enthusiasm and accuracy. She’s excellent:)

Online purchasing experience was great but the sales person left out one important detail. Since I wanted my bed in a hurry, I was willing to forego having someone assemble it so I didn't get the White Glove Service. She neglected to tell me the 300 lb bed would be left outside the assisted living facility where my family member lives (in the rain). I think it's important to be clear about that which she wasn't. I had no way to get the bed inside so I sent it back. I'm told I'll have to cover all the shipping so I'm sure I'll be out a few hundred dollars for MedMart's lack of full disclosure.
The brick and mortar store isn't any better. I stopped in to buy a bed there and waited over 5 minutes while all the sales people sat at their desks. No one even said, they'd be with me shortly until I walked up to them. Then, the guy that came to see what I wanted, knew nothing about the the hospital beds they had a on the floor. I'll be spending my money elsewhere from now on.

Wanted to leave a review for my mom (Ilissa Clark) Larry from the Evendale location in Cincinnati Ohio. Delivered her a shower chair today. She was absolutely impressed with Larry's kind demeanor, and exceptional help with showing her how to adjust the height.of the shower chair. Please reward him for his exceptional service. He deserves it.thank you!