Mercedes-Benz of North Olmsted

Cannot say enough good things about Matt Martin.helpful, smart, easy to work with and cares about providing an exceptional customer experience. Steven made financing a breeze. We were in and out, which we appreciated.

Customer service is fantastic! Service Technician needs help. Had drivers side airbag replaced. Technician put cover on wrong. Now the horn doesn't work. Need to go back tomorrow to get it fixed.

The sales people experience was great before I had to return the car and financials and used cars location mad my experience bad, but because few people mistakes that are in different locations, I can’t leave 5 stars. When I returned my lease car, they could not remove my license plates and told me that they will mail it to me. They never mailed to me and after I called them 10 times to find out where it is and they just said we lost it. Then, they were supposed to send me check for $4.5k back for the money I put down upfront after 4 weeks of my returning car. This check was never sent, it has been 3 months, 4 longs calls, them telling me the check is sent overnight and I still has not receive it.

Dealt w a sales manager on a car, put deposit down, deposit cleared and he sold the car from out and under me three days later. This is a sleazy operation buyer beware. Bill Schwark and Matt Youseff are clearly non ethical and an embarrassment to the Mercedes brand. Do not shop here.

Lorena was very curious, taking time to understand our wants and doing her utmost to match available stock.

After the electronics in my Smart were bricked by a locksmith attempting to program a key, they were able to diagnose and replace the necessary modules and parts to get my Smart up and running again. Sean was quick to respond to inquiries and offered great customer service. John did a great job repairing my car and I’m very happy to have it back, up and running like new.

I cannot say enough about this dealership my Axel failed 3 miles away from them tow truck dropped me of at 1am next morning they took me in told me my Axel is out of place 155$ for the diagnostic but Bryant told me I owe nothing this just doesn't happen now days he called Atlas transmission and my vehicle was up and running next day. Thank You guys.

Outstanding customer service, from checking in to the fast service on my car.
Complimentary car wash and the staffs take ownership of your experience!
Highly recommend.

Just finished another service for my E350. I have been with Bernie for few years. Appreciate Cody’s service. Enjoyed the good coffee served by sweet Cindy and beautiful manicure spa by lovely Chrystal. Bernie knows how to win customers’ hearts!

The people that work here are absolutely great I have never had a better experience anywhere else with an and any other dealership. They delivered my loaner car ride to my house and then when at my car was all fixed they brought it to my work and picked up the loaner. I couldn't be more happier with the quality of their service

Excellent experience. I highly recommend William Keller, Richard Kruzel and the rest of the team to anyone who desires to be treated fairly with consistency.

The service department is second to none! They take care of you and get you in and out very quickly.

Had to bring car back after service to fix sunroof
Have to go back again to check tire pressure warning
Otherwise so far so good

Ryan and Allison were both so professional and respectful and efficient. I would be thrilled to work with either or both of them anytime.

Awesome. Used the Express Service for a burned out taillight and re-secure an air filter I was too stupid to figure out how to replace. Josh and Co.got me in and out in 8 minutes. Deal of the day.

Unbelievable service here! I live in New York and I still am being taken care of by the best people they have working for Mercedes Benz. Bill the service director is by far the best person I have met and gotten to know. He is true to his word and such a pleasure to deal with all the time. I will ALWAYS come here for my Benz needs and future purchases. Bill Horvath you are amazing and thank you for everything you have done for me.

Mercedes-Benz of North Olmstead service department was great had a 8: 30am appointment and was out in a hour

Great Dealership, I would like to send a special thank you to Cody in the service department, he’s the best and when I went there a few days ago I also received a complementary gel manicure. Thank you ladies you did a wonderful job and welcome to Mercedes Benz!

MBZ of North Olmsted = always the classiest. Great staff and clean facility. Very professional, polite and work with you no matter if sales or service! Highly recommend to anyone looking to buy their next vehicle.

If you wish to have service from a salesperson that is top-notch, I refer you to Barry Sisler! He is knowledgeable about the Mercedes-Benz inventory, listens carefully to customer questions, and responds instantly to inquiries. Even more, he is personable, professional, and cares about the needs of his clients. Quality service with a compassionate touch describes my new car experience with Barry! I look forward to continued interactions with this caring salesperson.