Metro by T-Mobile, Toledo OH

I always enjoy going to Metro when someone needs a new phone. I like to look in the new phones and the accessories and the people are usually really nice.

I want to share with you an experience that I had in the Toledo Ohio Hill and Reynolds store there is a lady there and I believe her culture is Indian or Asian and I went in one day to pay my bill my grandchildren was in the car again here is that store that makes a lot of money off of us their products yet they don't have equipment that works such as this day I went in after paying my bill she went on to tell me she needed to go to the back and print off my receipt because the printer in the front at the register did not work so I asked her if she could just please hurry because I had two children in the car my grandchildren although they were in eyesight anything can happen and at this point we began to exchange words she called me a b**** and that made me very upset first of all it's very unprofessional and she's had several complaints but still remain in the store as an employee how is that then because I called her one back she decided she going to tell me she was going to call the police on me I in turn told her please do I went to another store close by and spoke with a young lady who told me that there have been several people coming to her store complaining about this young lady again she's still there and running a business cannot be so desperate for help that you just allow anyone to run your store and this is an example of what is exactly happening at this Metro Mobile store they need to fix things and definitely get her out of there

Snap, I did a review on the wrong metropcs

V and Mark are GREAT PEOPLE, use this metro no other you may run into that purple hair chick who is sinking that store

As I said, GO HERE
THANKS AGAIN V
SAAAAAAMSUUINGAANGG

I go in here all the time! Diamond and Vi are the best! They helped me set up my new iPhone 11 that I purchased everything was smooth lots of laughs and very professional. I love that they had patience with me. This metro is a yes to go to!

Excellent service and helpful yet still professional I really appreciate their service and how helpful they were

This location has a culture of poor customer service and rapport. Have gone there multiple times only to be insulted by the disrespectful and dismissive treatment from the staff. Employees at other Toledo Metro PCS locations have even told me that this location has a long history of poor treatment to its customers. I went into this store today (10 minutes before closing, I'll admit), simply to inquire about prices on a new phone, which I hope to buy soon. I was treated horribly by the guy that was there. He complaining about being closed for the evening (early, I remind you) and having to do inventory. This is not the first time that I've been made to feel under valued as a customer at this location. The only reason why I've gone back is because it is so close to my home. But that won't be happening anymore. I'm willing to drive out of my way for better service. Me and my money deserve the best.

Need to be there to open on time me and another person was there from 10: 23am til 10: 45am and I left but the other person was still there and they was suppose to open at 10am, just impossible.