Midwest Eye Consultants, Maumee OH

My daughter purchased 2 pair of glasses totally 373.00 with her insurance paying 200.00 of that cost. She received one pair after 3wks and a month later she has not gotten the 2nd pair. Unable to get anyone on the phone to address the issue had to go out there to trouble shoot. Still couldn't get a reasonable answer as to why the delay. Was told the glasses went to separate places, their lab and the other Texas? A month? Then was told the 2nd pair was just processed. It appears No one knows what they are doing. Given 1 star only because I had to in order to write review. Would give 0! Would never go there again! Need to polish staff

I have been trying to call them all this week. I got through to the reception desk and was told I need to speak to a technician. Left a message for them to call me.but no call back yet.this is Day 3 now and still no response. When I call now it automatically goes to VM indicating that I need to leave a message. Very frustrating, not good customer service.

2 of my adult children were there 3 plus hours for exam each! Unless your ok with them wasting your time avoid them at all cost, this place needs new management. I've been seeing the same eye doctor (Northwest eye care on Central) for 10 years never been there for even A hour. Very inefficient and NO ONE IN FAMILY'S GOING THERE EVER AGAIN! Shame on them. Very upset

Low on staff but still continuing to over schedule, leaving everyone to wait 1 hour to be seen from the schedule appointment.

I scheduled an appointment almost two months ago and they told me they accepted my insurance. Then just two days before appointment they called me and made it complicated saying they still do but they don't. Lol. And they wanted to reschedule again. They could of lied to me sooner so I could have made other arrangements.

Gave us broken glasses, reordered a new pair months ago and was never contacted. Recieved a letter that they would be throwing out the replacement pair because we didn't 'pick them up' in 10 days, despite months of no contact. The letter was post dated for after the day we needed to respond to? Over a year of trying just to get a pair of glasses and nothing.

I'm very comfortable using this office to take care of my eyes. Zero problems.