Montrose Ford, Fairlawn OH

Alex and team made purchasing very easy!
I found the truck I was interested in on their site, used the chat to set up a viewing, test drove, worked with them on price and trade in, and made a hell of a deal. They keep it simple! Highly recommend!

I worked with Andre Smith earlier this month and it was an overall wonderful experience. His product knowledge, honesty and sincerity was exactly what you hope for going into a dealership, but rarely receive. Thank you Montrose Ford and Andre for always putting your best foot forward!

Bought a great truck.that is the only positive I am taking from this experience. Sales staff mishandled paperwork, missed sending info that we provided them to the finance company and then made up excuses (lies) about it.

Mr Josh Mills was amazing to work with. He went above and beyond to accommodate our hectic schedule. He made the buying/leasing experience fun, easy and informative. Mr Mills was recommended to us by a coworker and will will not hesitate to recommend Mr Mills and Montrose Ford to our friends.

Roz was incredibly helpful and personable. He was knowledgeable and smart with his information. He helped us feel comfortable and cared about our interests and wants. We would come back over and over if he was the one helping us.

I purchased a vehicle at Montrose Ford on 10/11 - and was lucky to have Chris "Roz" Rozsnaki for my sales rep. Roz was very knowledgeable, courteous, and professional. He answered my questions and addressed my concerns; and explained everything about the vehicle I had picked out. I was very satisfied with my entire experience - and would definitely recommend this dealership and Roz to anyone looking for a new or used vehicle.

Recently purchased a Ford Bronco Sport and Dre Smith was super helpful in the process of ordering me some all-weather cargo mats with my FordPass points! Super convenient, fast, and overall pleasant experience.

We brought our vehicle in for service. We called several times to check the status and got the run around. After a week, we were informed that our truck hadn’t even been touched, was left out in the elements and that they were short staffed due to half of the employees having Covid! Not one employee had a mask on. We picked up our truck and WILL NEVER go to Montrose Ford again. If you value your vehicle and your health, you should steer clear as well.

Slimy advertising tactics. Posted a lease deal and would not honor it. Could tell the salesman felt bad about it. But I won't get that hour back. Even called before I came. Vehicle was actually here. Now I know why; they told me it would be double unless I put $20k+ down.

The service from Josh was exceptional. He went out of his way to find the right vehicle to fit my needs within my budget. The process was smooth and seamless, Josh even helped me transport the car back to my house. Ask for Josh next time you're at Montrose Ford!

Buyer beware! First off, finance lady is very rude and unpleasant. Second they sell vehicle with broken transmissions. Third, the manager Joe doesn’t bother keep his word. Nor does he return phone calls and messages. Just avoid them all together. We bought a used truck from them. Test drive it, it was good. All until we went to leave the lot. There was no reverse. So they told me they don’t have a mechanic shop o fix the problem. So that they would take care for f it through our mechanic. Was alittle skeptical about this. But Joe the manager said he gave his word that they fix this. Guess what today, we got a call saying Joe wasn’t gonna pay. And we called the shop and of course had to leave a message. No call back. So we called them and he went home. What a business!

Have been taking my Focus and Escape here for the last 5 years for all repairs and maintenance. My wife's car was due for an oil change, so the appointment was made.

Then I get a call suggesting that the vehicle needs pads and rotors. Now, Montrose just replaced pads and rotors to the tune of $500 two years/20k miles ago. The vehicle was in for an oil change/tire rotation 5 months previous and no mention was given of worn pads. When asked if 2yrs/20k is a reasonable expectation for Ford OEM parts, the tech replied "we usually see at least 40-50k. " Their solution? Pay them $500 to do the job again.

I've been paying Montrose Ford's higher prices for years, assuming I was getting top line OEM parts and service, when really I was just getting a higher bill. I was left with a $220 oil change and a vehicle still in need of repair.

No one will read this or make an effort to fix it, as you can tell by the copy/paste message for every review. They don't care about customers, just the bottom line. I absolutely will not be back, and you should avoid them too.

Good experience buying my 2013 Yukon, but after a few months of owning it I decided I wanted to sell it. Poor communication from the finance department. I came in on 8-5-2021 to cancel my extended warranty they said between 6-8 weeks for a refund. Waited over 6 weeks and was wondering where my refund is for the extended warranty so I called "Easy care" around 9-15-21 they said the dealership never cancelled the warranty and it was still active. Around 9-15-2021 I called the dealership and spoke to my original finance person (Michael Patton) he said he received my email and was in the process of doing it. ZERO RESPONSE to my email I sent to him (Common courtesy would've been at least a simple reply). Today is 10-7-2021,9 WEEKS I have been waiting for a refund. I no longer want this vehicle and want to sell it. I am happy I didn't make another purchase with them and decided to make my new purchase else where.

Everyone was so helpful! Especially Andre Smith, he was very patient, kind and made my buying experience very easy! I recommend this ford dealership because everyone I worked with from sales to finance were very knowledgeable and made my purchase effortless! Thank you again montrose ford!

I spent a whole day shopping for a car. Not having much luck. Montrose was the last stop. Pulled in met Andre smith. He showed me a car. I took it for a ride. He walked me through the paperwork. Explained everything. He even was very polite to my grand daughter. Who talked his ear off. I would highly recommend him

Joshua Mills was my salesman and he provided me with the best customer service. He really sold me on a Ford as I never looked at them and was and still is so very helpful. If you go with josh, you can go wrong. He made my car buying experience a pleasant one and I will always purchase my vehicles through him.

I contacted Josh Mills in search of a car to replace mine that had suddenly failed. Josh was incredibly easy to work with and took the time to determine my needs rather than push wants. He was honest an open and spoke directly about everything including how the market is crazy right now and how the car I was looking at buying may not be the best option at this time. He did this without pushing another car, but as someone who was actively engaged in deterring the needs of someone and not just pushing a sale. I am definitely going to keep Josh's contact information as he was simply unreal to work with. It was like talking with a mate about buying a car, and coming up with a plan and never felt like a sales pitch, I felt valued, appreciated and my needs respected.

What can I say! Bowtie Josh Mills! An amazing young man! I was a little nervous about purchasing a new vehicle. Pretty sure he understood.all I could think of was “ this young man was raised right”. Kudos to Montrose and his parents! Never change Josh! And ALWAYS answer when Dad calls! Thank you!
Lisa Strippy

All the way from Covington, LOUISIANA.just bought a 2020 Roush 5.11 from Montrose. Alex Mcgraw was my sales person. Alex was straight upfront and forward when dealing with, answered many questions I had and helped me all the way. They even provided me great value on my trade in.only issue was when they delivered the vehicle, the driver used 87 octane and the vehicle had to go sit at the nearest Roush Ford dealer here to have the gas taken out and flush out the fuel lines. I believe this was an honest mistake made by the driver. All I had to do was call Alex and he took care of everything. Overall Montrose Ford did a great job and seems like they want their customers to be happy with their purchases. I definitely recommend these guys to anyone looking for a new vehicle.

I stopped by Montrose Ford to get my work van serviced. I looked at a few of the cars on the lot. I bought a used car from them and it was a quality vehicle at a great price. Devon Knapik was very friendly, knowledgable and effecient as the sales rep there.