Morse Van Lines, Painesville OH

Very horrible service. Was told guys would arrive between 8 and 9 they didn't show up until 1015. Very slow moving, not dressed for the weather as it was a very cold day. We were only moving 6 miles down the road. Took 6 guys more time to load and unload then it took my husband and brother to move just as much stuff. Whole box of glassware completely destroyed. Will never use this company again and will not be recommending to anyone ever. Shame on this company for sending guys incapable of doing the job and way over charging. Absolutely ridiculous

Absolutely horrible. They sent a truck that was too small and when I called to voice my concern I was adviced that I told them it was a small move. I will never ever use this company again 792.00 for 4.5 hours and 2 guys. BS. I still have to move the remainder of my small stuff myself. Otherwise I would have had to unload go back and have them load the rest which would have doubled the charges!

Clean place, not so friendly service.they took money from renters insurance and from my deposit. Not fair.

I had Morse Van Lines move my large items to a storage unit when we sold our home and then to our newly built house. WOW! What a professional group of people! The rates were fantastic and they were extremely mindful of our belongings and treated everything as if it was their own! I will definitely keep them in mind for any future needs! I highly recommend them!

I have used Morse Van Lines several times between 2019 to 2021. They have moved pianos for me twice, retail items for my shop, and personal items for my household. The men show up on time and are very easy to work with. Thank you to the office staff for always responding to my needs within 24 hours. Looking forward to our next business experience together.

This is a review for customer service.

I called last week to see if they could do a move today. All was good and got it set up. Unfortunately with the snow storm, the driveways needed to be shoveled/plowed, it wasn’t going to happen as we were having a huge snow storm, and I couldn’t get either driveway plowed (it was Christmas). I called to leave a message to cancel and no voicemail, on either number provided. So I emailed them. I figured we would lose the deposit since it was last minute, but I still wanted to reschedule with them. When I scheduled the move, she (can’t remember a name) told me that the drivers would call when they left the yard between 8-9: 30. I never received a call in that timeframe, so
I thought, awesome they got my email. At 10: 10, I get a call.here’s a snippet of the conversation;
(Morse) : Our guys are in Madison.

I explain not being able to get the snow removed, the calls, no voicemail, sending an email, and that I was told they were going to call before they left the yard.

(Morse with attitude) : first of all I did not tell you they would call when they left the yard.what email did you send it to?

I’m sorry, whoever I spoke with in your company told me that. And the email on the website.

(Morse) : well I already paid the guys, so I’m charging you the 2 hour minimum.

I wasn’t really nice after that. I understand it being last minute, but why is there no voicemail for a business. And like I said I figured we would lose the deposit, but she didn’t even try to help the situation. Trust me I want my stuff moved, but I’d rather lose $100 and reschedule than fight a losing battle shoveling 2 driveways before 9 am in the morning.

This is not how you run a business. There should be voicemail in place or some way of contacting them just for situations like this. Plus, check your email! You’re a business! Also, if I received that call on the morning of, I could’ve told them then. We got a lot of snow in two days. It just wasn’t going to happen but not for lack of desire. Lastly, I would’ve still used them for our move when weather cooperated or any other hiccups were out of the way. But, if this is how you treat your customers, then you lose out on our business and money.

Joe & Anthony showed up on time, they took a look at what needed moved, and wasted no time. Took care in moving my furniture. I chose Morse because they have been in business for years & it is family owned. They do not advertise much because have a solid foundation in the community. When I first called they were extremely helpful. I would use again if ever in need because the prices were very fair and less than I was originally quoted.

Morse Van Lines did a great job packing up my house and loading the truck for my recent move from Cleveland to Florida. Every single thing arrived and I had no damage - all the art, glasses, bowls, plates, cups, etc.you name it - they did an excellent job. They were also very pleasant to work with - Really enjoyed Patrick, Lawrence, Joe, Mike and Pam. Highly recommend working with this moving company whether you are moving within NE Ohio or far away.

Great company! Highly recommend them for you next move. Their people are very professional and clean