Mount Carmel East Emergency Room, Columbus OH

You’ll probably die before they remember you even checked in or are still waiting. Go to another hospital!

If I could put zero as a rating I would. The front desk staff don't work just like the other reviews said. They do not take patients and their pain seriously. They talk about patients to other staff members. I specifically heard them speak on my husband and say he threw himself on the floor which was a ridiculous observation that was totally untrue. They don't treat patients like human beings nor do they tend to any patients in a timely or urgent manner. I mean this is the emergency department right? The only reason we went here was because of the distance from our home but due to the terrible treatment we had to go to an even further hospital for better service. Please believe the bad reviews and do not waste your time coming here. I already filled out a form on their website, but I don' think it will even make a difference here.

I am genuinely shocked at all of the 1 star bad reviews. I had the best ER experience here ever. I was having trouble breathing and came in early yesterday. The front desk lady wasn't rude at all like other reviews say. I didn't have to wait at all. I went right in the room and the sheet was dirty but the nurse immediately stripped it and got me a clean one. But the real reason I'm giving 5 stars is my nurse that administered all of my testing. I believe she may be an actual angel on earth. I believe she said her name was Sydney. I'm terrible with names so I apologize if I'm wrong. I had to get a flu, covid, and strep test done. She was so gentle with the covid test, it was the easiest one I've ever gotten. Strep tests are really hard for me due to some mouth trauma from my past. She was patient and understanding. She spent every bit of 10 minutes getting the swab and I could not thank her enough for the compassion she showed me. Test results and the doctor came in super quickly. I was checked in, seen, tested, tested, and released in about an hour.

Was there for 11 hrs total. I was in excruciating pain. Waited 2 hrs to get a room. I understand that there are many emergencies and people that go to the emergency who really should have gone to urgent care but shouldn’t the people in actual pain or with breathing problems go first? It feels like no one knows you’re there. The 2nd dr I had was great though. As well as the ultrasound tech And one guy that wasn’t my nurse who showed kindness they’re the reason it even gets 2 stars. I know the nurses have a lot going on and I don’t blame them for real. But it’s like whoever runs this place doesn’t care or try to improve things cuz these comments from months and years ago show no changes from what I experienced 2 days ago. Like get it together.

This place is a ZOO with no keeper. It's an absolute mess. I have never felt so disgusted in my entire life with a health facility of any kind. Been here with my daughter since a little after 4pm. It's now 10: 05 pm. 6 hours and no idea when she'll be seen. I understand that test results take time. I understand how busy and short staffed most places are. I get it and I'm the most agreeable and patient person when it comes to treating staff well anywhere I go. Which is why Im typing a review instead of blowing up. This place would push anyone over the edge. The staff are obviously overwhelmed and aggravated.they need help. The nurse who took my daughters blood stuck her 3 times. I watched her do the worst, most painful thing you can do while taking blood: move the needle around under the skin searching for a vein instead of starting over with a clean needle. 3 times this happened while my teenager cried and eventually had to throw up in the middle of the process. The nurse was obviously grossed out and annoyed. It's part of her job to hide that and if she's unable, she's in the wrong field. As she angrily stomped over to get a fresh butterfly needle kit, she let out an audible sigh and my daughter looked at me and actually said "Im sorry" like she felt as if she had done something wrong. They call names out and you can't hear over all the riff raff in the waiting room. You go up to ask if they called your daughters name to make sure you're not skipped over after 6 hours and you're rudely told that they can't tell you that. Even after I explained that no one on that side of the waiting room can hear the names called. My daughter, who has thrown up twice now, was being watched by the woman behind the desk as she chatted with another staff member. I had to wait in line to ask what I should do with an open bag of puke. Yeah. She tells me to "just throw it in the trash. " The open trash can that's in the middle of the waiting area. AN OPEN BAG OF VOMIT. It stunk up the entire area. Lazy and unsanitary. This place is out of control and this many 1 star reviews over a long period of time SCREAMS that this place needs an overhaul. New administration. More training. A deep clean. SOMETHING. The only clear organization was the security guard up front. I am enraged. I feel sick to my stomach. I've been to ERs where I had to wait many hours and I didn't get angry bc I could clearly see they were doing their best. Even when Im unsatisfied with a place, its rare that I take the time to post a negative review. But this place has so many issues. Steer clear of it. If I thought filing a formal complaint would do any good. I'll get an automated reply to this telling me to fill out a feedback form like every other 1 star review. The lack of empathy, care and cleanliness is beyond words. The carelessness is straight up dangerous.

I have experienced 1-7 hour waits just to get a bed in the ER. Then anywhere from 3-8 hours to get a bed in the hospital. Takes a while to answer call lights. However, it can be because how many people keep flowing in with medical issues, including emergencies, and they just don’t have the beds. You may want to try ER hospitals in central Ohio that have many, many, many more beds if you can’t wait at all.