NAPA Auto Parts - D & S Auto Parts, Franklin OH
| Address | 1270 E 2nd St, Franklin, OH | ||||||||||||
| Phone | (937) 746-6423 | ||||||||||||
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| Website | www.napaonline.com/en/OH/Franklin/store/22994 | ||||||||||||
| Categories | Auto Parts Store, Auto Parts Market, Car Accessories Store, Car Battery Store, Car Repair and Maintenance | ||||||||||||
| Rating | 3.5 8 reviews | ||||||||||||
Nearest branches NAPA Auto Parts - D & S Auto Parts — 28 S Main St, Monroe, OH NAPA Auto Parts — 5387 Ridge Ave, Cincinnati, OH Napa Auto Parts — 2070 S Main St, Bellefontaine, OH, United States NAPA Auto Parts - Genuine Parts Company — 5547 W Broad St, Columbus, OH, United States |
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Similar companies nearby 41 Seven Offroad — 1380 E 2nd St, Franklin, OH |
NAPA Auto Parts - D & S Auto Parts reviews
8The gentleman that waited on me went above the call of duty to help me get the parts I needed trying to get pipe I needed the right size very polite and very helpful loved doing business with them
These guys went way out of their way to help me out. They are my only parts store. If they don't have it (I have never needed to wait) they get it quicklike. I rate them at 100%
Gave me a part that doesn't fit my car but said they will exchange for the correct part the next day
Since the change in upper management about a year ago (owner's son now in charge of operations) the stores have just gone downhill. Not enough support for stores to succeed, lousy benefits, commission not being paid, etc. Old owners treated employees with respect and value. That same courtesy is unfortunately not instilled in their son. Don't work here and don't buy from here. They're not giving back to the employees anymore like they once had. It's only about their bottom line.
Helpful staff and parts seem to be of better quality than house brands at the big chain stores.
Poor service. Poor salesmanship. I had fairly easy problems and needed a suggestion to make a purchase. The asst. Manager directed me to go to the middletown, oh store.
First, let me say if you are having a difficult time finding a part then check with NAPA. They seem to always have a part that I can not find elsewhere. However, you pay for that convenience, and that is also why I only can give them 3 stars. Example. I needed an amber colored turn signal bulb. I check the other auto part chains, and they were out of stock. At the 2 locations I checked prior to NAPA I could buy two amber color turn signal bulbs for between $6-$6.50. However, they were out of stock. Off to NAPA I went. Sure enough NAPA had the bulbs. I received the one bulb I needed and was charged $6.50. I understand a slight markup, but that was a huge markup.oh, and yes.same brand of bulb that I saw at other stores. So, kudos to NAPA for always having parts in stock, but I can't seem to get above 3 stars for the extra high mark up for that convenience.
Let me say this. I was having troubles with my Harley when i was getting off the freeway. Thank God they was right there. Had to buy some tools that i thought i had with me, i didnt get the gentleman name.he help me out as much he could. In 20 minutes i was back up on the road. Thank you for been close to the highway.