Northeast Ohio Eye Surgeons - Canton

I hate to resort to giving a bad review on a business. The doctors are skilled and competent. No problem there. I am grateful for their help. I don’t know who keeps their financial records. I have been a patient for 25 years or in that ballpark. I had cataract surgery for both eyes. Before each surgery I paid $1300. In Medicare billing one doesn’t receive the deductible bill immediately. It could take a month or two. So my first deductible paid. My second deductible the payments were a little lower. So now my bill is 98% paid. One more payment I am done. It was agreed upon. So for a bill of over $3100.00 I owe $50. I receive a notice in red and pink letterhead that I am delinquent. I called their billing dept.and here after looking it up the one person told me my previous payment was overlooked. She took my payment gave me a confirmation no. Told me I have a balance of $50.00 So here comes the phone call. Wouldnt identify himself. I have never had a call from a collection agency in 45 years. I am informed of my $150 bill. I called the other office. Where I was informed that I never paid that bill or on it in 8 months. I never received it then. I have NEVER missed a payment. Would have paid the $50 today but they would probably mix that up also. Made a complaint to Medicare and they can deal with it. I want to pay but someone is very incompetent in that office. This staff what a headache.

Very friendly staff! Taken back early for my appointment. Only took 30 minutes from beginning to end. Dr Macher very personable and thorough with his exam!

They were able to squeeze me in, got my problem figured out quickly, and sent me on my way. What more could you want?

Surgery was performed successfully. Staff was professional and caring. Excellent medical treatment.

I have been seeing Dr Smit for 4 years now. He has been wonderful in helping me understand everything that has been going on with my eyes. Recently I had to have my eyelids lifted because I have a form of ptosis I can’t remember the exact name and he did a great job. I can see my eyeballs again. He has a great bedside manner and he smiles and is personable. And the staff and the McKinley location is just as nice as the North Canton location. I switched because Canton is closer. Thank you for all that you do when I come in to the office

Thanks to Dr. Turgeon and staff, very professional and helpful. My corneal transplant was successful! I was completely satisfied with Dr. Turgeon and his staff. David Piatt, Rittman

Everyone was very friendly and knowledgeable. They took their time and answered my questions. Dr Smith was very thorough.

Office staff very nice, friendly and professional. I saw Dr Smit, I connected with him immediately. Have to say I've never had such a thorough exam in my experiences. I'm 62 and have bilateral cataracts
Dr Smit put my mind at ease and answered all my questions. Highly recommend this practice. I'll never go anywhere else.

Dr. Dickey is the best and so thorough. I appreciate how he takes the time to explain things to me. Terina was very nice as well!

Staff is very knowledgeable and caring. They answer all questions with a smile. I recently changed eye drs and I'm so glad I did!

I have been going there my whole life. Everyone is always so friendly and professional. I feel good about my eyesight when I go there. Like my dad always said- you only have two eyes- you need to take care of them

Appointments are on time and everyone is very attentive to information given regarding my eyes health issues;and the care given towards my eyes has been absolutely the most trusted relationships I've experienced in this County.

Staff is professional and pleasant. Dr. Macher explains everything in detail. He welcomes any questions you might have.

Best experience I have ever had. I felt like I was a part of the staff there. Everyone was so very nice and made me feel so comfortable.
I was able to talk about my different conditions and they was very concerned and understanding.

Very good analysis and doctrinal approach to treatment and surgery. Dr. Turgeon is very competent and well experienced in ophthalmology. The run a tight ship.

Great office. Staff was courteous, competent and professional. Dr Turgeon is an excellent surgeon and a kind and compassionate surgeon. Highly recommend.