Northpoint Asset Management, Independence OH

My transaction with Ian Keslar was flawless. He was great to work with and stayed on top of everything during the process. Looking forward to another deal together in the future.

Terrible communications and horrible management. We were tenants for a year at one of their properties. When we moved in, there was damage from the previous tenant to the floor and one of the windows. At the time, Chris, the property manager, supposedly took pictures and sent them to the owner. I'm frustrated because I didn't document the damages too. I just trusted that he would send them and that this company was competent. The owner wasn't present for the walk-through and didn't seem that familiar with the property. There were old chairs and a fire pit in the backyard she thought was ours, and she seemed shocked when we told her that they were here when we got here. She mentioned that she remembered power-washing and weeding the patio in the back, but when we moved in, the lawn and bushes weren't done. At first, we were told that they would hire someone to clean it up, but after that, we would be responsible for mowing the lawn. That changed when the property manager returned to install a portable air conditioner because the original advertisement for the property said there was central air. There was not. The front windows couldn't open, and the upstairs had no air circulation. We were then told to mow the lawn and that someone would come to trim the bushes.

When we moved out, we received an email from the newest property manager (we had three throughout the year) that the owner deducted $800 from our security deposit. You always expect some fees, but ideally, you would like to be charged for things you did. We received an email that we were being deducted for the damage to the floor/replacement cost: $ 100 damage to bathroom cabinet: $ 75 cracked window in the front bedroom: $125. When I asked if they could contact the previous property manager, who supposedly sent pictures of the floor damages and the window to the owner, she didn't respond. I also questioned about the damage to the bathroom cabinet because it was fine when we left I didn't get a response.

We were charged $200 for yard work: weeding, edging, and raking. Which was fine, but not what we received when we moved in. 2022 we such a hectic year that we chose to move into a property that we toured while it was occupied, so we couldn't fully see it for what it was. We were given one set of expectations from the previous property manager and something different from the owner.

So if you're a renter, make sure you document everything, and if you're an owner, visit your property before you receive a new tenant so you're aware of what condition your property is in.

Update Aug 2023: They gave the tenant $750 back and told me that they will work on getting it back. 3 months later nothing from them again. Dodging calls and not responding to emails. They couldn’t explain the mess they made and lost the $1450 deposit.

This company kept $2200 of the tenants deposits and charged me over the agreed upon fee. I ended my contract with them in March 2022. They kept the deposits from both tenants. Every time I called they said they would “look into it” and I never hear back. I even called corporate office to see if they can resolve the issue. I spoke with Nicole Nokes who told me for some reason my deposit for the $750 is still with them and that she would have it refunded soon. She couldn’t explain where the other deposit of $1450 went and couldn’t provide any details about how it was distributed. Kurt said it went to fees for bounced checks but could not provide any trail. $1400 dollars in fees? Why would you keep accepting checks from the tenant? Oh and Nicole, I’m still waiting on that deposit since we spoke in December of 2022.

His is the best Management company by far. The professionalism and care they give is second to none. I highly recommend them.

The worst property management company there could be. I've been living in a property managed by them and they have completely ignored me and neglected the property. They lied on the lease stating it was pest free and come to find out it is infested with mice and roaches. I am so hurt because now I have to find somewhere else to live. STAY AWAY FROM THESE CROOKS!

Their great and they work with u and understand your situation great company best place I ever dealt with

Company is a complete joke robbed me out of 1,800 dollars. People that work for the company are rude and disrespectful. A lawsuit is in the making.

Communication and attention to detail are hallmarks of the service that Chris provides. I trust in Chris’ honesty and find him to be very dependable. He gets back to me and answers my calls in a timely manner.