Northwest Ohio Urgent Care - Reynolds Toledo OH

Was there for an hour and never got taken back. One other person in the waiting room before me. The office manager (I assume) took a call from a patient and when she hung up proceeded to talk about how “pissed” she was at the doctor for promising some paperwork. She then went into another room, door closed and continued to complain about him and cussing. I know everyone cusses but this was highly unprofessional. And for someone who doesn’t feel good whatsoever and to hear that, then never be seen, I left and went to a different urgent care that I was taken back right away and they were pleasant and polite. I’ll never try to go back to this urgent care again.

Here right now with my husband who’s a vet and he’s in excruciating pain. The website states that facility is open when in fact the door is locked and “closed” sign still in window. Hard to locate due to signage being covered by bushes. Driving to other location called first, they are indeed open. Please do better!

They didn’t even want to service me because I couldn’t find my insurance card like they couldn’t have billed me and I sent the bill to my insurance myself