NTB-National Tire & Battery, Beachwood OH

I made an appointment on-line for an oil change. I entered my vehicle information and the website gave the options of times. NTB called me one hour before telling me they were running behind, I should have made the appointment earlier (I chose one of two timeslots available), and was told making the appointment on-line isn't the best option. I was also told my van was larger and would take extra time - despite the fact that it's the same size engine/oil as any other SUV. To receive the call and hour before the appointment, which gives me no time to make other arrangements, and place the blame on me for selecting a bad time, is completely unprofessional and unacceptable.

Lazy and Lacking customer service! Discussed anticipated services to be performed and was all set to finalize appointment. Then, Agent conveniently advised that mechanics would be out for one week, once I told him of my extended warranty coverage (Silver Rock) which would cover service. This location was listed within the network of that coverage! Called back the next day to find out price of coverage without mention of extended coverage and rep is adamant on explaining how tedious it would be to order part and 50 reasons why I should go elsewhere. For the price of services USUALLY provided, this place lacks the value! Go elsewhere!

Love this place due to their great and knowledgeable staff, especially Marc. Good prices for service.

Now I realized I had a damaged wheel but I'm passing through the area in need of professional assistance and I get none from this place. Even with the slightest bend in the wheel that won't affect the performance of the wheel & tire or cause a sealing issue they wouldn't replace the tire for me. They even refused to dismount the old tire for me, I've dealt with a lot of tires stores over the years and this has got to be the worse experience to date. I've been warned about NTB locations, I guess they are true. So while sitting in their parking lot I'm left to change out my own spare tire. I guess thank you for.never mind, nothing.

They are open as their hours state! 5 other tire shops were only open for 30 more minutes.the other shops didn't want my business.

Staff was friendly and very courteous.

VERY professional.

I dropped off a wheel and tire to get the tire patched due to a nail that was in it. When I picked it up, I noticed how expensive the repair was compared to a previous patched I had done at one of their competitors and question the guy at the desk. He said that they rebuild the valve stem assembly and it is a safety issue. If so, why aren't the other tire shops required to do this? I'll take the blame for not looking closely at the work order but that doesn't sound right to me. NTB also damaged my wheel while doing this repair.

Made appointment online. When I got there I was told it would be 3 hour wait because the system triple booked. No excuse for that to happen. They claim to have called, but if they did they didn't leave a message.

Sunday morning putting air in my daughter’s tire and it would stop coming out! Yikes!
She had to drive back to college in Kentucky in an hour. Aaaaargh!
Called NTB at Beachwood.no problem. I drove it right there and told Tim the situation.
Tim went out of his way to help us. And then checked all tires to make sure all was safe.
(Even gave my daughter his card to call him direct, should any tire issue occur!)
Thank you Tim!
People should know Tim was honest, trustworthy, and really went further than he had to at a moment of need.
Thanks to NTB! Thanks again Tim!

Steve was very knowledgeable and friendly! Had an appointment for service and was in and out in less than an hour. The store has a great atmosphere and very clean. Thank you to the NTB team at beachwood for your great service!

Came for an oil change appointment and waited over an hr just to get the car in like who waits an hr just to get an oil change started. Respect people’s time that’s why we schedule appointment. We understand it won’t be an in and out but come on a oil change. Not coming back.

They did a great job putting on tires for my Mercedes. Tires came in very quickly. They even went above and beyond by buffing out a scrape on my rim! Would 10/10 recommend.

Had to get one lugnut off my tire and have them switch out one bad tire to a new one. The work was fine after I paid for everything I saw they charged me 16 for a lifetime balance on a used tire. Called over there said yes they charge the highest plan and if the customer doesn't question it we just let it go. Wasn't given any other options and like I said it's a used tire that wasn't purchased there. They said call back and talk to the manager tried to but couldn't catch them so moral of the story if you get any work done make sure to ask and check what they sell you. I have purchased at other NTBs and have never been treated like that. All of the others have been honest and upfront with everything.

The staff was friendly, the place clean and it is possible to get an estimate for a instant wheel alignment. Appointments are required for an oil change.

The salesman Brian helped me & he was outstanding! He made sure I got the set of tires I needed at an awesome price!

Sharoka was wonderful!
Got out of work and discovered that I had a tire that was leaking air. Drove over to ntb at 5: 30 on a Friday and they were able to fit me into there very busy schedule.
Tire was repaired within a few hours!

Very helpful. Installed new upper control arms and they went through and checked and made adjustments with a very reasonable labor cost.

NTB as always was efficient and affordable. Jose is always a trustworthy person to take care of my car and tire needs.

The good: Tires and experience were good. The bad: lug nuts are over tightened. I can’t take off winter tires to swap for summer tires by myself. This would be a massive problem if if I had a flat.

The prices are good; Tire King tried to charge $1000 for new tires that cost $700 here. BUT what I don't like is that they try to sneak another $200+ in extra "services" that I didn't ask for. When I asked to have each charge explained, they were things like "lifetime balancing", "tire replacement insurance", etc.that not only did I not ask for and do not need, the sales person wasn't even going to tell me those extras charges were there and clearly was hoping I wouldn't try to scrutinuze the charges. To add insult to injury, the salesperson said almost so I couldn't hear them "Ok well I am kind of pressed for time". Really?

Regardless, trying to sneak charges into the bill is underhanded and unethical. I came to buy tires, not buy extras stuff to increase your bottom line. If you think something is worth discussing beforehand, fine, but don't just add it to my bill and expect me to pay for it sight unseen.