NTB-National Tire & Battery, North Olmsted OH

If I could give zero stars I would. Take your car somewhere else. Called them about needing some exhaust work, and they tell me to bring my car in because they have to look at it before they can price it.
Tell me if I get it there by 1 pm they should be able to get it taken care of the same day. Nearly 2 and a half hours later I get a call telling me my car needs exhaust from the catalytic converter back but they can't give me a price because places are closed. Tell me I can leave it til Monday but can't tell me how much to repair it.

Tell them I'll come and pick the car up. When I arrive I get hit with a $22 inspection fee which was not disclosed when I dropped my car off.

Also the invoice states complete car inspection but they failed to give me a report.

Their comment is "we have to pay our employees"

I will be going elsewhere even if they cost me more money.

So I made my appointment over a week ago for both an oil change and my tire time issues.

Apparently appointments mean nothing cause they didn't do the tpms service cause they were backed up.why did i make an appointment. They didn't care.

In fact while I was waiting to be checked out others were having the same issues from the calls I over heard.

Asked for 2 new tires to be put on front end, but they were installed on the rear. Requested an alignment, was told they could not do it, and no alternative was given. I apparently have the only car that can't be aligned. Good to know!

Absolutely unprofessional. I booked a 3: 30 appointment for an oil change. Dropped the car off at 3: 30 spoke to the guys at the front desk they asked if I was gonna wait for or come back I said i'd come back in a little. I get back at 6 pm to give them extra time in case they were busy. 2 1/2 hours later and they hadn't even started working on my car. I finally got my oil changed and left at 7: 40 over 4 hours after my scheduled appointment time. This is the second time this has happened to me at this location, the first time they atleast gave me 50% off for the hassle. Will not go back for any work of any kind and was in the market for new tires.

Got there early dropped of tire and rim. Had it on and out in under an hour. Also very competitive sale prices on 4 new tires installed.

Work seems to be fine did take them 21/2 hrs for new tires and I hade good metal stem caps on my tires when I brought it in and they said they threw them away. Hard to believe if they work with tires.

Great customer service! Went there to get my tire patched and it was very reasonable and I was in and out as a walk in in an hour

This place needs to train its front desk employees to be more thorough in their communication and to review their SOPs for techs. I had an awful experience here and would highly NOT recommend.

Full disclosure: I knew very little about tires before this incident. I damaged one of my tires and measured the tread depth with a ruler at 6/32". After calling around a few places, I was told that since I have an AWD vehicle, I need to either find a tire with similar tread depth/pattern or replace all 4. Otherwise, 1 brand new tire could cause serious problems over time. I discovered the last place I bought tires was out of business, no used tire shops in the area had the tread depth/pattern/size I needed, and for a new set, NTB had the best offer with $170 in mail-in rebates. The NTB near me didn't have 4 tires in the size I needed, so they referred me to this location.

When I arrived, they were very busy. There was just one older man covering the front desk, phone was ringing, and there was a line of customers waiting. When I finally got to the register, the receipt printed out for me to sign was $150 more than what I had been quoted over the phone, with no mention of the rebates-the man had automatically signed me up for several of NTB's life-of-tire programs. I asked them to be removed, but the man insisted I get at least their base plan, adding an extra $30. He printed out another receipt with it included and I just signed it. I asked him about the rebates (thankfully I'd been told about these over the phone) and he gave me papers to register. Two hours later my car was ready, but the man at the front desk told me the tech who does their alignments already left for the day, so I could come back to have that done at a later date. I requested to keep my old tires so I could sell them, but given that most tires need replaced around 4/32", I figured they wouldn't be worth much.

Fast forward a few weeks: I discovered I was only eligible for $120 in mail-in rebates (you had to spend $800 on tires alone and I didn't reach that) -first false promise. Secondly, I bought a tire tread depth gauge from Auto Zone to double check how much my tires were worth and measured the old tires at 9/32"! All 3 almost brand new, barely worn, and certainly fine to replace just the 1 tire. I was so frustrated. I called and spoke with the manager about what had happened. He apologized that they didn't catch the tread or rebate, but said he wouldn't be able to refund me or process any sort of return. He told me to come in during his work hours the following day for the alignment and he would give me some coupons.

I came in the next day, and the manager called over the older gentleman who had waited on me the night I bought my tires. He proceeded to berate him in front of me while taking no accountability for the mistake himself. It was very awkward and very poor leadership/professionalism. He then took out a business card and wrote "free oil change, tire rotation, wiper blades" on the back of it (even though free tire rotations were included in the $30 base plan that I'd already purchased). He told me the oil change was a $100+ value, saying they could do full synthetic, which I appreciate but have never gotten before, I don't even know if my car would take that type of oil, and am generally fine with the standard $50 oil change + tire rotation from the dealership near my house. At least it was some effort.

I had to come back for the alignment a few hours later (an inconvenience since this is on the other side of town, adding another 1.5 hours of driving). Again the older gentleman at the front desk prints out a receipt for me to sign-$100 for the alignment. I said I thought it was included in the purchase of my 4 tires. He tells me only an alignment CHECK was included (OMG!). I refused the check, grabbed my keys and walked out.

Bottom line: This place is a hot mess, does not have customers' best interest at heart, and will nickel and dime you to death. Do not go here.

I made an appointment 3 days prior to my visit. Sales person on the phone gave me a waiting time of 1hr & half to mount 4 new tires. Unfortunately, when I arrived, the time changed to 2 & 1/2hrs. I would have made arrangements to drop off my car
Knowing this info. Mike, the manager,
Was very nice and said every day is different & repairs could be backed up due to bad weather. My appointment
Was scheduled @ noon. I checked out @2: 40pm. I wouldn't make
An appointment since it cannot be
Upheld, but hoping my brand new tires will make the difference

The staff at north Olmsted tire and battery went above and beyond to help locate a tire for me. The manger was so helpful and I can’t say enough how grateful I am to everyone there that helped me.

Have had two separate issues with tire valve stems on two different tires after having my vehicle worked on at this location. I’ve never had any issues with tire valve stems in the past. When I brought this up to the attendant, they acted like it was a common occurrence on new tires.

Won’t be returning.

I came in yesterday to get new tires and the guy set me up an appointment for 2pm today because the guy said that it would be able to get done faster. Was told a hour to two hours max when I got here at 2pm. I’m at two hours now and was told it will be another 45mins. I will never come back to this NTB ever again.

I really dread all auto maintenance shops. NTBs online experience to checkout is excellent. I picked my tires, got the itemized total, and scheduled. I arrived and the staff was very friendly. They moved pretty fast for four tires and I paid exactly what the original itemized total was. This is how these experiences should be.

I’m sitting here an hour after they should be open and no sign of anyone here yet.lights off, doors locked.

They were able to get me in and they person I talked to was very professional and totally made sure everything was great on my suv. Thank you for caring!

Mike the manager is rude and does not help one bit. My father went to look for big tires for a Jeep Wrangler and they gave him attitude and leaving my dad to walk out with no help. I called the manager to complain of his job effort and he hung up the phone in my face. If your company calls someone like that a manager, then you guys really don’t care about providing your customers with the service that is needed. One of the worst experiences of my life with a tire shop.