OfficeMax, Rocky River OH

I was lied to about book binding and a dull blade? I have always had books bonded here. If there policy changed it should be posted.

Copy service, color copies on heavy photo paper from my flash drive.
Excellent, friendly service and very reasonable prices.
Highest recommendation. Thank You!

Went to get a background check. Office Max provides this to the public for the U S Census Bureau, among others. They receive money for this. When I showed up, only one person working who was helping an older lady. Another guy came in after me and was also rung up before me. I said nothing but felt disrespected. Then the young man started going thru his procedures to do my background check, fingerprints, etc. In the middle of his preparations, 2 more folks came to check out. He stopped helping me and went to help them! I protested and he said his manager told him to do that. I was also in quite a hurry for a meeting far away. I mentioned I too am a customer and he replied " Last I checked, my manager is the one who signs my paycheck". I stormed out as it was apparent even more people were lining up to check out and he would continue pushing me to the end of the line. I called the manager who meekly said he would talk to the kid but confirmed he told him to do this. I protested again noting they provide the service for a fee and I was disrespected both verbally but especially by getting bumped and that I was entitled to be serviced before these others. Very poor customer service. Poor management and procedures and training. Totally not going there again. Lost another hour having to go to another store later in the evening.

Never fax anything at officemax. They charge $1.89 for the first page and $1.69 for every page after that. When i told the associate that they should tell people the price, i was told that the prices are posted. Yet, the prices are posted where most people would put the papers to be faxed. As it was faxing, thats when i noticed the price but i could not stop the transaction. Otherwise, the workers were nice.

I stopped on the way to work to see if they had an HDMI to DVI cable. They didn't. I decided to purchase a Samsung tablet. I had to wait ten minutes to find out they were out of stock. Their loss was Amazon's gain.

I've always liked shopping here. If you watch for sales you'll probably get a bargain. We know that the people working there are knowledgeable on product lines and tech requirements. Always helpful!

No one working in store to assist- understaffed. Print job was a day late when same day service was promised.poorly run store. Go to fed/ex kinkos and save yourself the disappointment.

Steve the copy supervisor was a great help when I messed up my order. I did not get charged for the copies I did wrong, even though I was offered help (and chose to do it myself anyway). Thanks Steve!

The staff are friendly and helpful. Also the store has clearly marked isles and lots of office products.

There was a malfunction with their laminator (which was a bummer) but their print supervisor Steve called ahead to another store and had my order together and ready to take to another store. I don't know about everybody here but he was excellent.