Ohio Peterbilt

Always very helpful and polite when I have to stop in. Would always recommend this shop to anyone looking for a great reputable peterbilt shop.

I tow trucks in here occasionally, they always have a quick turnaround time and keep their lot organized. Service office is friendly and helps me get my job done quick

This Dealership is the worst ever we have in Columbus Ohio the new ownership is very bad the still the money for the people hope everybody think before the request services I have bad experience our truck when you tell their problem they will tell you we will stop working your trucks because we the only one ohio work this trucks In Peterbilt specially the front desk Leady she is very rude person and she always think she is the owner of the dealership hope the first owners come back this location we will notify the Columbus city what ever the done to us so please everybody think before you take mistakes like what we done this

Night shift is awesome they get things done. They are the super heroes of this Peterbilt. They will communicate every step of the way with you on your truck and make sure you don’t sit more than you need to if they can help it.

Day shift is the opposite they do the least amount of work and always have excuses for not having the work done or will lie to you about the status of your truck.

Come in during night shift you won’t be disappointed

This shop is great called this morning to see if they could get me in and got here in 20 mins they had it in the shop.

Great staff good help if your in Columbus and need a shop this is a great place to go respectful staff and if you need to sleep in your truck they will let you outside the gate instead of paying for those hotels nothings cheap now a days good luck drivers and safe travels

I had a recent breakdown on my 2019 Peterbilt 579. Ohio Peterbilt shop was very quick to diagnose the problem and get me repaired as soon as possible. The service department was outstanding!

Fantastic Service. Everyone so polite and helpful. They immediately got working on my truck and immediately found the problem most shops would have spent days chasing. Big Thanks to them

This has to be one of the most positive experiences I have had at a dealership! I was at my wits end trying to get a failed ECM addressed. The ECM needed the truck side programming completed and I was literally swimming in misinformation. I finally reached out to Ohio Peterbilt in Grove City and they were like we can get you taken care of in a reasonable time frame. I had the pleasure to meet staff members Jake, Dominica, John, Foreman Mike and Seth. A phenomenally talented crew. Their level of professionalism, dedication to task and integrity speaks volumes in this day and age. I whole-hearted would recommend this business as a go-to place if you are in need of service for your rig. Their level of hospitality, communication and fairness to the customer is refreshing. Thank you for keeping me roadworthy and moving. Best Regards. Michael Horn O/O and owner of 3H Transport LLC.

Only 2 stars due to my overall REVIEW: Arrived Thursday night, inspection Friday. Shop closed on the weekend. TODAY ON MONDAY, I received great help from JAKE, and Jacob.

Being an owner operator of 2 trucks. I learn everyday, I trust that when I take my trucks to a Peterbilt I will be treated and serviced with professionalism. After all, isn’t Peterbilt the best brand in the industry? It is!

But when I encounter disrespect, rude, and unprofessionalism. All drivers, and most importantly owners of this establishment should know.
5/22/23 at 12: 00pm I called SERVICE, with Dominika answering the call.i called right after jacob sent my estimate. There were some things on the estimate I didn’t agree and didn’t understand why the mechanic specialists wanted to repair. I TRIED to express to Dominika that one of my repairs was to the coolant lines attached to the fuel filter. The suggested repair was to replace the fuel filter. I thought well that doesn’t fix the issue.

She then tells me that’s what I told JOHN during intake. I told her that’s not correct. I described to John what the issues are, after all I’m not a mechanic. But I supported my complaint with a photo so ANY mech would swiftly be able to diagnosis the issue. The picture was of the leak.

She interrupted me speaking as if I was a bother. She continued to talk over me. I told her that’s she doesn’t have to do that, I’m only trying to explain to her the problem. She then told me “ I didn’t give her the misinformation” when I told her that the shop made a mistake on the phone. I understand that she probably works hard at her job. But she FAILED TO LISTEN. She Made my experience so nasty, I almost hopped in a Uber! To go meet her face to face. The service I expect from a Peterbilt is high. We are all human, and if mis communication occurs, listening is the only way to solve the problem. With 4,000$ repairs, 600$ hotel costs, and more I expect that.

She was nasty, I never disrespected her but I did tell her if she continues to interject and refuse to listen to what I have to say that she won’t be able to help me. Her temperament was BELOW BELOW SUB PAR. I encourage the owner to listen to our call for quality measure! There was no reason for her to have a title of service advisor if she can’t listen.

Thank you JAKE, for listening and hearing what I was asking, with doing that you went to a mechanic and asked my questions and gave me the feedback I needed to calculate how much repairs I needed to approve, or decline.

This is efficient service. Shame on Dominika!

I arrived yesterday afternoon and they got me checked out pretty quickly unfortunately had to wait until today for parts but they are on it the staff is pretty good friendly and professional.only bad thing I experienced is lack of communication with me the driver but all in all not a bad place