Ohio Pools & Spas

Everyone was very knowledgeable and polite. They walked through every step of the install and made sure we were comfortable with maintenance. Very happy with the product and service.

Very professional, efficient, friendly and knowledgeable staff. Quality products, yet a wide selection to suit your needs, personally and financially. You won’t regret purchasing your hot tub from Ohio Pools and Spa!

From walking in the door browsing to installing our tub we are greeted and treated with a great and professional service. So much communication and answered every question along the way…. Oh and I should mention we love our new hot tub! Strongly recommend!

The service was excellent. The new hot tub cover was expected to take six months to deliver and only took one or two months. Everyone who took my order and delivered the cover was very helpful, kind, and courteous.

We had a very good experience with the customer service received at Ohio Pools & Spas when we purchased our hot tub. Even with the delay of shipping and receiving with Covid issues, our sales rep (Zack) was very friendly, helpful, answered all of our questions, worked with us on explaining the financial aspects of the purchase, and was very professional throughout the entire process. We will definitely be back for their upgrade/trade-in program too! Highly recommended!

Very knowledgeable counter person. And the sales manager was very helpful. We will be buying a new spa there in the future.

Ohio Pools and Spas was not our first stop when we were looking to buy a new hot tub. I am so glad that we continued to shop around. Our 1st experience there with Zack was superb. No pressure, no being rushed through, answered all of our questions. We even took a couple soaks in their display models that day. The follow up installation organized by Cary and his crew was also top notch. Ryan did a great job doing the final hookup for us. He took the time to explain everything to us twice as my wife had to step aside for a few minutes. Oh and did I mention a cold rain was pouring down when Ryan was helping us. Great job by everyone involved. I would heartily recommend Ohio Pools to anyone interested in getting a new hot tub.

Luv the hot tub! Purchased a 4 year old Jetsetter from Sarah who was quick to answer all questions and finalize the purchase. Delivered within two weeks with easy set-up and maintenance requirements explained. Two thumbs up - great service.

We just had our new Hotspot Relay delivered last week and we couldn’t be happier with the service we received. From Robert in sales to the delivery guys that set it up, it was a great experience. Zach that came afterwards to go over the tub with us did a great job explaining everything to us and took his time with us to make sure we fully understood how everything worked. We are definitely glad we chose Ohio Pools and Spas to make such a major purchase.

From sale to install, the Ohio Pools staff where professional, courteous and extremely knowledgeable. Oh and by the way the spa is amazing! Highly recommend!

I Love the SPA that I purchased. Sales assisted me to get the perfect tub with the proper set up and colors I wanted. The delivery was beyond professional. I struggled a little with the electrical so be sure you know how you want it connected and routed to where your tub will be placed and how you want it placed. If any doubts just wait until after your tub is delivered then call a professional electrician to do the electrical. Dylan was the technician that walked me through all of my questions, overview and was in no hurry. The team made sure I was happy and comfortable before they left. The process was a bit overwhelming to learn about the hot tub, chemicals, testing and maintenance but that quickly passed after taking the advise provided and using all the documents as well. Do not hesitate to ask or call them they make it very clear they are there for you. No drop and run with these folks. I am very, very pleased with the quality of the tub, the quality of the service and above average employees that assisted and came back out for more assistance. GREAT JOB!

Jim is terrific. He helped me find the right hot tub, and has been continuously helping and patient helping me learn the nuances of the maintenance. Can’t say enough good things about the business.

Had our HotSpring spa delivered November 19 and they arrived almost 2 hours earlier than expected. The installers were friendly had got it installed quickly. Ryan came 30 minutes later and walked me through on how to do my chemicals, maintain and use our new Jetsetter. This is why we went with Ohio Pools and Spas. They don't just drop it off and leave.

Overall happy with my hot tub. It’s beautiful & relaxing, very high quality and the employees were very friendly. The crew who delivered it left the cap off and water spilled all over my new patio & when I called for help with the salt level, the rep who answered the phone had no clue. I was told the setup would be done for me, but I was responsible for part of it and it was very stressful. If I made a mistake it would’ve had to be started all over & I was left stranded on my own to figure it out. Ended up being the salt water tester which had ZERO directions for use. Had to use YouTube. I was honestly surprised I wasn’t offered any type of coupon or compensation for all the trouble, I paid thousands of dollars more for the service. However, the additional visits are a very nice, and overall I am pleased.