OhioHealth Pickerington Medical Campus

Caring, kindness, relatively quick, I was in a Lott of pain and they were empathetic and showed genuine care.

I absolutely hate going to any ER because I use to work in one so I know how it goes. The first thing I was put in a room with a camera that’s usually for a specific patient but no one could tell my why. As a health care professional my self we have to start asking ourselves why do we do what we do in healthcare you’re going to encounter people from all walks of life. Listen to their concerns to understand and not just to reply because you feel like you’re the expert no one on earth knows absolutely everything. Introduce yourself by your name and not just your role, why does everyone have their badges turned around? As if they’re hiding your at work your badge should be viewable. We are taught to show compassion in empathy in school but yet I witness time and time again none of this. Which is why so many don’t like going to the doctor. Rather you have been in practice for 1 year or 20 every patient is different so treat them as such. The show New Amsterdam is a great example of quality healthcare. The nurse during discharge was pleasant.

I’ve only been to the emergency room here once, My visit was OK, lately I been going to the foot? Doctor ‍️ at this hospital

Super slow, very little information provided, never went over X-rays with us, basically tells us to see someone who can help us next week, no actual x-rays on the cd they gave us. Poor, poor, poor.

Everyone in the ER was as accommodating as could be considering how sick I was, until they could get me a bed elsewhere. The only problem I had was when I walked into the hospital to see my doctor, the receptionist was on the phone with her daughter and didn't pay any attention to my having trouble breathing.

Very rude nurse I been waiting for more than 2 hours she keep getting other patients before me from different doors and lie to me saying we getting a room cleaned for you

Horrible I had to take my girlfriend there ahe could not breath and was passing out they tool her in the tregie room ketp passing out they said let her wait in the waiting room.this was 730 come 2 am finally called her back to a room and never did see a doctor nurse came in said your free to.go and still no answer

Usually doesn’t take long or have a lot of patients in waiting room but Apparently the ER flooded, water everywhere- a very chaotic ER department at the moment. People have been waiting for hours.

I'll keep it short and sweet. I was taken here in an ambulance due to chest pains. I did not have a shirt when I was taken by ambulance out of my home. I asked for a shirt and they wouldn't give me one. This is a state of the art medical facility that lacks any trace of the most basic forms of human compassion. I also found it very disturbing that my doctor was most definitely Sinbad the comedian impersonating a doctor. Not sure what that was all about but it was actually kind of funny. Only because I got to meet THE Sinbad is why I am giving this 1 star. SHAMEEEEEEEEEEE

My pregnant wife said the front desk staff were friendly to her unlike Ohio Health Reynoldsburg. I get it we are in a pandemic I had Covid twice, but it’s no excuse to be rude to patients. I know one thing we will utilize this emergency clinic over Reynoldsburg clinic any day.

I use to feel comfortable coming here. Not anymore, waiting room is too crowded, people are blasting phones, and loud. I won't come back. I will go back to Diley. Never waited over an hour to be seen, it's an hour and a half and still waiting. Unbelievable.

I would not recommend this place for anyone please! I waited for 8 hrs nobody cares about your condition as well as, I had my IB on my hand after that, I ended up taking it out and decided to go home and get some rest at home. I feel like it’s better to stay home rather then go to this place. Front desk staff are so rude as hell.

This trip was just horrible I had gotten to the building at around 6 and I had to wait 5 1/2 hours to even get in a room. When we would ask a question the front desk would have an attitude. Then we finally get in the room and you guessed it more waiting. I’ve lost track on how long we waited but finally they get to doing some test they told me and I quote “20 minutes is pushing it we should have result in 10-15 minutes” then another 35 minutes pass. We speak to the women outside and they tell us the doctor should be coming shortly. Waited 10 more minutes then left. If I could I would give it 0 stars. Was there from 6 pm to 12 am and didn’t leave with anything.

My husband received a bill from this facility and he's never been there in his life. It took almost a half an hour on the phone to get the billing department to understand that the name of the patient (and the patient's insurance) did not match the name address or social security number on the account. Now we are being told it will be 30 to 45 days for them to review the account and we have to call and follow up to be told if it was fixed. Big red flag when the very first option on the recorded phone line is "if you are an attorney press two"!

My sister came in for a broken/spran ankle and a they have done is triage and then put her in the lobby. They did not off any thing else and we have been here over an hour so waiting and still waiting.

If you are in need of any medical care do not go to this facility. The staff is not attentive or professional.
My father arrived to the ER after being transported by abulance from an Urgent Care. At the urgent Care he was administered a steroid for restricted breathing after medication capsules opened in the back of his throat relaseing all the medication and causing him to asperate the powder inside. Upon arrival to the ER, they sat him in the waiting room not in site of the desk. He was to be observed, he just was administratored a steroid for restricted breathing. I had to ask why he was not being observed. It was not until after asking that we were seen for treage by nurse practitioner Tammy.
After his treage my dad and family were escorted back to a room where they closed the door. No pulse ox monitor, no Bp monitor, no words about when someone would come assess the situation further.
I waited 5 min before opening door to a full nurse station where all the nurse were sitting on computer. They ask "how can we help you? ", When will someone be in to assess my dad? "We have not had a chance to review his chart. ". So a stood and waited. Finally a nurse came in to take vitals and then they sent in the person. To collect the payment and registration. Make sure you get paid before you offer care!
They even had a credit card reader to make sure you pay before treatment.
30 min later and nurse came in to see if my dad could swallow. Still no monitoring, my dad continued to cough up mucus and have labored breathing.
They sent in someone for a chest x-ray and then finally a Doctor (if you want to call him that) came I to the room and stood at the door and told us they did not see anything on the X-ray but they were concerned about the rattle in the left hand side of my dad's chest. He then ask what we wanted to do. WHAT? How about here are some options and my concerns and suggestions for treatment. I think I would have received more information from webMD about my dad's condition than I did for this man.
Also my dad continued to tell them he was struggling to hear them but they refused to speak up or repeat questions.
We had to ask for the discharge papers and the nursing staff seemed extremely put out by our presence. I even heard one nurse state, "do not be surprised when I call off tommorow" as she picked up her large ice tea.
In a follow up appointment with my dad's family doctor, they looked in his throat and noticed abrasions and ulsers. They placed him on a liquid antibiotic and a follow up appointment in a week. I wonder if they staff at the ER was more proactive or even active if this could have been prevented.
I will NEVER take anyone to this ER and I will warn everyone I know to stay away. Care here is sub par!

Have gotten my monograms done here ever since they opened. Highly recommended them-they do a 3D and find anything if it’s there. Quick in and out. Very professional

This is my worst experience with this hospital on Saturday. When I came in starting with the Rn that got my virtual n once I got to the back it got worse. The nurse didn't introduce himself before trying to do something to me. I had to ask him who be was n what was his title. They wasn't warm at all no one came in being friendly about nothing. The PA came in she wasn't nice she was a little rude, so I see where the nurses get that it's ok not to be nice and have some type of sympathy being that we are sick pt. The only person was warm n nice that night was the Pharmacist he actually came in introduce himself n was very pleasant.

This was my first time visiting this location and I wasn’t pleased at all. I had to wait past my appointment time before I was even called back to the exam room. Once there, the MA, Crystal, was unprofessional and rushed. She was impatient and barely allowed me to respond to her questions before moving on to the next one. The specialist that I saw, Albert Campbell wasn’t much better. He also seemed rushed and in a hurry to leave and barely maintained eye contact with me during the visit. After this unpleasant experience, I opted to not go with this place for surgery. I’m not going to entrust my health and well-being to people who are biased and can’t even be bothered to answer simple questions.