O'Reilly Auto Parts, Brunswick OH

The gentleman who helped me get wiper blades and install them correctly was great! I like stopping in for the things I need.

Came in to get a new battery. Lucas took care of me. When him and I looked under the hood you could tell the battery exploded.you could see yellow stuff everywhere. Lucas helped me out big time. It was a struggle to get the terminals off the old battery. Lucas was kind and was not upset about the pain it was to replace the battery. He took care of me like he was my best friend. Good Job.

My license plate was really stuck on and I needed to install a protective cover on it and I took it to O’Reillys and Nathan was a huge help! I asked if they had a tool specific to the bolts my license plate was using so I could take it off, and instead of getting me the tool he spent what seemed like 20 minutes personally getting it off for me!
Thank you so much! I’ll be going here for future needs.

Manager here went way above and beyond to help me. I needed a new battery and he installed it quickly and properly. I can tell you from past batteries that Auto Zone and Advance will often say “I don’t know” when asked if they can put your battery in. I have for years been finding any O’Reilly’s I go inside to have someone who understands how to treat a customer. As a consumer I really appreciate that because let’s be honest, even tho it’s 2023 and you’d think most companies have a good training program for customer service, it’s hardly a thing. I’m definitely using this store next time I need anything car parts related! Also I called around and no joke but the battery at O’Reilly’s was 120$ vs 260 at Advance and 250 at Auto Zone, granted the charge of the battery - I wanted a 1 year specifically and in the end I got treated awesome and spent 130$ less to boot!

So there’s a guy on second shift here, I think his name is Nathan? He’s literally the most helpful and caring person to work in a place like this! A few weeks ago I was driving thru Brunswick and one of my headlights went out. It was literally 10 minutes before closing time. I run inside and tell the person at the counter (guy mentioned above) my issue and my car year make and model. His very first reaction was to smile and start searching for a new bulb for me, it wasn't to look at his watch, scoff, or roll his eyes. He then proceed to rush thru the transaction. He gave me tools to help me and even offered me a hand while I struggled for almost half an hour. He waited to pull out of the parking lot until I was done struggling with getting my bulb to fit ONLY to find out finally had had given me the PERFECT one. I’m pleased to say I’ll be stopping there for sure the next time I’m in Brunswick. NATHAN IS THE BEST

So there’s a guy on second shift here, I think his name is Nathan? He’s literally the most unhelpful and uncaring person to work in a place like this! A few weeks ago I was driving thru Brunswick and one of my headlights went out. It was literally 10 minutes before closing time. I run inside and tell the person at the counter (guy mentioned above) my issue and my car year make and model. His very first reaction wasn’t to smile and start searching for a new bulb for me, it was to look at his watch, scoff, roll his eyes then proceed to rush thru the transaction. He never gave me any kind of tools to help me never even offered me a hand while I very clearly struggled for almost half an hour. He pulled out of the parking lot while I was still struggling with getting my bulb to fit ONLY to find out finally had had given me the wrong one altogether. I’m pleased to say I’ll be stopping there for sure the next time I’m in Brunswick.

I want to give a big huge thank you to Lucas over at the Brunswick O'Reilly Auto Parts Store. He sold me a headlight bulb for my jeep at a reasonable price then took his socket set and placed the bulb into my car. As a single lady I can't thank him enough for his help that day. I've learned to fix a lot of things, but he took one more learning curve off my plate that day. Thanks again!

Time and time again O'Riely has the exact part I need. This time it was those giant flat plastic push retaining pins you use on trunk liners. Not only did they have many to pick from.they had my exact sized Ford Taurus version! Very well done O'Riely!