Orrville Municipal Utilities
| Address | 207 N Main St, Orrville, OH | ||||||||||
| Phone | (330) 684-5020 | ||||||||||
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| Website | www.orrutilities.com | ||||||||||
| Categories | Electric Utility Company | ||||||||||
| Rating | 3 2 reviews | ||||||||||
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Orrville Municipal Utilities reviews
2My experience with Vanessa was disappointing. She told me that the account number I had on my paper bill was incorrect, and did not understand that I was trying to pay the entire bill. What could have been a 5 minute phone call was 20 minutes. If there was another utility company that serviced my area, I would be patronizing them.
The people are great always friendly and helpful. Their automated system to report outages is horrible! I called about 7 times it would ask "Do you know your account number if so press one" I press one and it transferred me to another line that said "all the customer service representatives are busy at this time please try to call again later. I tried using the automated system to report an outage and the same thing happened. I called the Orrville repair line got a very nice gentleman that was kind enough to help me. They need to go back to the old way when you could call and leave a voice mail.