Outlaw Marine / Pier 36, Howard OH

My 2017 Honda BF50D was persistently stalling at idle and overheating last summer. When I found out that Outlaw Marine had become Honda dealer, I decided to take my boat to them for service, rather than take it to the Sandusky dealer where I bought it. It turned out that the outboard had been incorrectly installed, with the idle rpm set about 50% too high, due to a mismatch between the old tachometer and the new engine. This caused the low speed fuel pump to run out of spec, retarding fuel delivery at idle and prematurely wearing out the pump,

Kudos to Caleb at Outlaw Marine for figuring out this complex set of problems over a period of weeks, replacing the pump, fixing the idle speed, replacing the water pump and returning the engine specifications to “like new” running conditions.

Caleb was smart, resourceful and persistent - rare qualities in my experience. Many thanks to Outlaw Marine for getting me back on the water with a safe reliable engine again.

Does not know what he is doing or working on! Does not perform quality work. Will not return phone calls.
Crank taken to him, said it would take 5 days and took 3 weeks for completion. Ruined the crank when turning/grinding the crankshaft. Requested parts 5 weeks ago and still waiting.
Will not refund money when aware he ruined crank.

Reply to Ryan: Im not sure where your information is coming from, I didn’t state that it came from a 1950’s/60’s tractor. I understand the process takes time and labor. You should understand that since it was ruined, I have to spend more money on a new shaft. When received back from you, I checked it before applying to machine and my measures showed it was turned wrong, it was 0.004 under what you stated it was. With that knowledge I had another professional check your work and it was wrong/ruined, they miced it at almost 0.005 under what is should be.
You have stated that you pride yourself in honest and reliable repairs. Where is your honesty in taking responsibility for ruining my crankshaft?

I am really impressed with the customer service and repair work. They show they really care here and go the extra mile! I won’t go anywhere else!

I called to get a price on sensers for my outdrive he wanted 127.00 for the pair. I found them on the internet for 26.00. Then I asked him how much he would charge to rebuild my outdrive. He quoted me 2000+. I bought a complete rebuild kit and an alternator points and condenser distributor cap rotor button spark plugs wired. And spark plugs for 172.00. I purchased them from go2marine. And I did it all in a day myself. You do the math. I thought there were laws to protect the consumer against price gouging.

Wow.what a bunch of great people. Had a starter issue and they repaired it.super happy with the service and staff. Top notch in my book.

Awesome retail and customer service. On call lake service on point. Even let me borrow a battery for the weekend when I left my radio on!

Hard working guys! Honest and timely work. Head mechanic goes above and beyond to figure out any issue.

Live around the corner for these guys they seem really nice they're polite I'm just waiting on my boat to get done

Just the best experience I believe you can have. My Impeller went out on my boat about week ago, I called over, Ryan and Daniel was at my boat in less than 30 minutes. The boat is already fixed and ready to go. They truly care about you and your boat. I highly recommend Outlaw Marine.

People seemed confused and overwhelmed. They did not complete work they said they did. Wouldn’t trust them with another boat.

Got my boat license here, service was friendly and prompt. They had a nice selection of accessories on their shelves. I will come here again.