Pampered Paws Salon LLC, Defiance OH

Great establishment! Super service, friendly caring staff. Super job on all my pet services. Katie is a wonderful person.

Love this place its the only place my dog will go, I've tried other places, but this is only place my dog will go more then 1 time.

I have been taking my small (8 pound) dog to this facility for several years and have never missed an appointment nor have I ever been late. I have never complained and always tip at least $20 for a $40 grooming. Today Pampered Paws refused to groom my dog because my husband arrived 15 minutes late. I won't even go into the condescending conversation I had with the owner, but she made it clear to me that she has so many clients she can afford to treat a regular client with such little care or compassion. We live 20 minutes away from Pamper Paws and since my husband rarely takes our dog to these appointments, he took a wrong turn and got lost. My husband stood there for 5 minutes while 2 different people told him that there was no way they could groom our dog today and no attempt was made to work something out. 15 minutes late to an appointment that takes less than an hour, they are so superior that they refuse to work 15 minutes later. Pampered Paws may do a decent job grooming your dog but they obviously don't live in the real world where unforseen things can happen that can make you late.
Eventually (over an hour later, after our phone conversation and after my husband returned home) I received a text message saying she was willing to reschedule the appointment for her day off. Sorry hon but you can't berate someone and cancel their appointment for being 15 minutes late, waste over 40 minutes of our time driving to and from your facility and expect us to give you money. Maybe next time you should treat your paying clients better.
Lastly, my husband tried calling several times when he realized he was lost but no one answered the phone.
Pampered Paws doesn't even deserve 1 star but that was the only way to submit this review.

Sometimes our American Eskimo can be less than cooperative. Pampered Paws of Defiance has accommodated his temperament for both grooming and boarding. Always an excellent experience! Very affordable for both grooming and boarding! Side note: We originally purchased our American Eskimo through Pampered Paws.

Love boarding our 2 dogs here. They give them both baths and our dogs are happy and excited to go in when we drop them off.

Katie and the rest of the staff at Pampered Paws are so wonderful! They always treat our dogs with love and we're always so happy with our grooms! We send our young dog to daycare and he always has so much fun and gets so excited when we pull in! I fully trust the girl's here and never have to worry if my dogs are safe and happy!

You would think that being charged 45$ for small dog they would at least give holiday bows in her hair!